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osCommerce

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Order confirmation email


Cyrus

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Posted

Order confirmation emails are not being generated automatically(Customers are not receiving any emails after placing their order). Something must be wrong with the setup but I can not figure it out. Any help is appreciated.

Posted

are the orders showing up in your admin with the correct status?

It could be your cutomers are not returning after paying to complete the order

Nic

Sometimes you're the dog and sometimes the lamp post

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Posted

Yes, we receive orders with no problem. Customers do not receive an automated order confirmation after placing their orders. For now, we are manually confirming each received order.

 

Thanks,

 

are the orders showing up in your admin with the correct status?

It could be your cutomers are not returning after paying to complete the order

Nic

  • 1 year later...
Posted

That action takes place in catalog/checkout_process.php search for // lets start with the email confirmation. Hope that helps you or future visitors to the post a complete explanation is located at http://forums.oscomm...irmation-email/

Knowledge is useless, unless transferred.

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