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The e-commerce.

checkout_success.php page not loading!


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Hi, hope someone can help with this.


We are experiencing an intermittent problem with our live online store. We have orders through on a daily basis without trouble but we are getting a high percentage of duplicate orders from customers literally just seconds apart.


When testing ourselves we found that sometimes after clicking the 'Place Order' button on our checkout_confirmation.php page the checkout_success.php page doesn't load and the browser appears as if it is waiting for the page to load. However, on checking admin the order has come through fine even though to the customer they are still on the checkout confirmation page. I suppose its only then natural to click the place order button again and the checkout_success.php page will then load resulting in 2 orders and 2 lots of payments being taken. Strange!


We are running google adwords, microsoft adcenter and yahoo marketing code on checkout_success.php along with the google analytics code. Also we are using PayPal Website Payments Pro for our credit card processing.


Hope someone can assist with this! Thanks.



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The obvious thing to do would be to remove all that crap you have attached to your checkout_success.php to see if that is the problem. Personally, I wouldn't attach any tracking scripts to your checkout_success.php.





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