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Product attributes out of order ? in check out and confirmation email


storrs315

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Posted

kind of an odd problem as this only happens roughly 2 out of 10 orders

 

lets say the customer visits http://mesagrandetaqueria.com/catalog/ to place an order

 

normally it comes out in the check out confirm and email confirm as follows

 

1 x BURRITO BOWL () = $6.50

1. Rice No Rice

2. Beans No Beans

3. Fill It Pollo Tirado

4. Shredded Cheese No

5. Sour Cream No

6. Gaucamole No

7. Salsa No Salsa

8. Lettuce Yes

 

but on occasion the order gets jumbled and out of place

 

1 x BURRITO BOWL () = $6.50

8. Lettuce No

7. Salsa No Salsa

6. Gaucamole No

5. Sour Cream No

3. Fill It Pollo Tirado

4. Shredded Cheese Yes

1. Rice Amarillo Rice

2. Beans Black Beans

 

 

could this be a problem with cache ? maybe server load ?

 

I've tested the site on numerous computers (pc and mac) and on different browser but I cant seem to duplicate the issue

 

the client however has had it happen a few times (3 different computers), the orders get copied to me so I see what's going on

 

any info on this would be much appreciated

 

Thanks

 

P.S.

 

server info

 

server Host: thbnhost.com (127.0.0.1) Database Host: localhost (127.0.0.1)

Server OS: Linux 2.6.9-023stab051.2-enterprise Database: MySQL 5.0.45

Server Date: 08/17/2010 15:18:42 Datebase Date: 08/17/2010 15:18:42

Server Up Time: 15:18:42 up 15 days, 1:06, 0 users, load average: 0.22, 0.22, 0.13

 

HTTP Server: Apache/2.2.3 (CentOS)

PHP Version: 5.2.6 (Zend: 2.2.0)

Posted

Marc,

 

This could happen if the customer hits the refresh or back button to return to the product information page and then selects a different attribute. I have seen it before with other sites.

 

 

 

Chris

Posted

Chris,

 

Thanks for the insight, I never thought of users hitting refresh or the back button I'll do some testing to see if I can replicate it

 

thanks again

 

Marc

 

Marc,

 

This could happen if the customer hits the refresh or back button to return to the product information page and then selects a different attribute. I have seen it before with other sites.

 

 

 

Chris

Posted

Figured out where this error is happening

 

if a user adds items to the cart and proceeds to checkout without logging in first it causes the order to get all mixed up on the confirmation page and email

 

if the user first logs in then places the items in the cart then proceeds to check out it's fine

 

 

is this a common error ?

 

Marc,

 

This could happen if the customer hits the refresh or back button to return to the product information page and then selects a different attribute. I have seen it before with other sites.

 

 

 

Chris

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