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The e-commerce.

Some Order Process tickets no coming through


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Hi Folks,

We use PayPal and Multicards as our merchant services. Occasionally over the past 3 months we have only got the merchant payment confirmation tickets from MC and PP, however we do not get an order process ticket generated from our OSC back end. What is strange is that this only occurs in say one in every 5 orders. Is this a common issue and if so is there an easy fix? If you need further info to clarify things post them and I'll endeavor to get right back to you all!






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