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Subtotal, Tax, Shipping, & Total not recorded on receipt


chadoz

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Posted

When customers get the confirmation email that an order has been made, the amount is just combined in the Total, instead of being separated between subtotal, tax, shipping. any advice?

Posted

When customers get the confirmation email that an order has been made, the amount is just combined in the Total, instead of being separated between subtotal, tax, shipping. any advice?

I vaguely remember this happening to me. It was a database issue. The separate values for each order were not being properly recorded in the DB tables. So, they weren't showing up in the customer payment screens, even though the total was correct. This was a while ago, and my Web Service Provider fixed it for me, so I'm afraid I can't give you much more detail than that.

 

Still, look at your database tables and make sure they contain all the proper data for each entry. At least it's a starting point.

Posted

I vaguely remember this happening to me. It was a database issue. The separate values for each order were not being properly recorded in the DB tables. So, they weren't showing up in the customer payment screens, even though the total was correct. This was a while ago, and my Web Service Provider fixed it for me, so I'm afraid I can't give you much more detail than that.

 

Still, look at your database tables and make sure they contain all the proper data for each entry. At least it's a starting point.

 

 

thanks for the reply. I contacted the service provider, like I thought, they said that the database is working fine and that's really all they can tell me. But that [OS Commerce] should have some way of specifying what information is told to the database regarding the respective fields for subtotal, tax, shipping, etc.

 

Anybody else have any suggestions?

Posted

Anybody have any suggestions to get the subtotal, tax, and shipping listed correctly on the customer invoice? It now just sends the total amount to the 'total' column, and leaves subtotal, tax, shipping as '$0'.

Posted

Anybody have any suggestions to get the subtotal, tax, and shipping listed correctly on the customer invoice? It now just sends the total amount to the 'total' column, and leaves subtotal, tax, shipping as '$0'.

 

Hey! In your Admin you have MODULES (after the catalog) in which you will see ORDER TOTAL _ there is the place where you will list the order of tour invoice, for example Subtotal 1, Shipping 2, Tax 3, Total 4. As you add other contributions like Points and Rewards or CCGV you will have to modify the order

 

Try it!

 

Barbara

Posted

Hey! In your Admin you have MODULES (after the catalog) in which you will see ORDER TOTAL _ there is the place where you will list the order of tour invoice, for example Subtotal 1, Shipping 2, Tax 3, Total 4. As you add other contributions like Points and Rewards or CCGV you will have to modify the order

 

Try it!

 

Barbara

 

Hi Barbara,

Thanks for the reply. Yeah I thought that is where the correction was, but it doesn't work. Any other ideas? Anyone??

Posted

Hey! In your Admin you have MODULES (after the catalog) in which you will see ORDER TOTAL _ there is the place where you will list the order of tour invoice, for example Subtotal 1, Shipping 2, Tax 3, Total 4. As you add other contributions like Points and Rewards or CCGV you will have to modify the order

 

Try it!

 

Barbara

 

Hi Chad,

 

Maybe you need to clear your cache to see the change, as that is the only place to make the change. Do look in your database in the configuration tabel to see that they were modified. And of course if you made any changes with add-ons that affected the invoice and packing slip.

Posted

Cache is clear. Its updating in the database. And I finally got the admin side to reflect the difference between subtotal, tax, shipping in the packing slip. But a couple issues remain.

 

1.) The tax amount is basing itself off of the combined total of product plus shipping, instead of just product amount alone. Suggestions?

 

2.) When my data is sent to Linkpoint Connect (my CC processing), it only reports a total amount to charge, which in turn, makes Linkpoint send me a receipt that just has a grand total, not divided into subtotal, shipping, tax, total. Suggestions?

 

3.) Lastly, OS Commerce doesn't send the order number to Linkpoint, therefore Linkpoint genereates its own random 20-25 digit number. I would like to get that synced with the order number generated by OS Commerce if possible. Suggestions?

Thanks for your time...

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