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osCommerce

The e-commerce.

Strange loop during checkout confirmation


joins05

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Posted

Our store is having a strange issue where after a customer will shop and go to checkout, they hit confirm order and it is looping them back to the select payment page. We only have one payment option (Purchase Order) and so they really don't ever even select a payment method. When this happens to someone, they will try to go through the checkout process sometimes for twenty minutes or so, just being looped over and over again. Then suddenly it will work (usually after they have us on the phone in a rage). The biggest problem is it is very intermittent and we can not duplicate the error at our shop. We can get tons of orders in a row from customers all over the country with no problem and then about once or twice a week we recieve a call from a customer saying that they have been trying over and over again and the site just keeps setting them back to the first checkout step. Inevitably, after they go through the motions and loop dozens of times it will suddenly work and place the order properly. This is so sporatic that the same customer may place order after order with no problem, and then out of nowhere one day this looping will occur while nothing in their account/ordering/computer being used or anything has changed. Does anyone have any ideas what could be causing this?

Thanks in advance! This is driving us crazy!!!!

 

Again, We do all of the payments through PO#s

We are running osc 2.2-MS2 on PHP Version 5.2.8, MySQL 5.091, Linux hosting

  • 1 month later...
Posted

*Bump*

 

We also experience the same problem where an occasional customer is returned to the checkout page upon clicking "Confirm" for no apparent reason. I've tried to duplicate with no success. Anyone, any thoughts? Thanks.

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