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osCommerce

The e-commerce.

Paypal Payment


altermate

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Posted

We received an email stating that there was an order paid into our paypal account but no email was received stating the order.

When we look at the order in our Admin section of osCommerce there are 2 red crosses on the 'customer notified' box at the bottom.

Can someone explain why we were not emailed with their order at the time of the order being made and paid.

Thanx

Posted

Most probably the customer did not return to your store after payment.

 

What version of Paypal module are you using? I use paypal IPN and never have this problem as the IPN adds the payment completed status to the order.

 

Thanks

Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.

Posted

We use Papypal Standard. We have done dummy orders and it worked so maybe u r right with them not returning to site..

We received a completed order with the payment through paypal just not a seperate email regarding order... Maybe we dont get a seperate email??

Thanx

Posted

You should get an email.

 

Have a look at the paypal IPN contribution, or there are other contributions to remind the customer to return to the site.

Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.

Posted

Somewhere in your paypal profile account, there is an option to add a return url. If you set the return url to your payment_success.php page, paypal will send all customers there once payments are complete.

REMEMBER BACKUP, BACKUP AND BACKUP

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