altermate Posted July 1, 2010 Posted July 1, 2010 We received an email stating that there was an order paid into our paypal account but no email was received stating the order. When we look at the order in our Admin section of osCommerce there are 2 red crosses on the 'customer notified' box at the bottom. Can someone explain why we were not emailed with their order at the time of the order being made and paid. Thanx
Mort-lemur Posted July 1, 2010 Posted July 1, 2010 Most probably the customer did not return to your store after payment. What version of Paypal module are you using? I use paypal IPN and never have this problem as the IPN adds the payment completed status to the order. Thanks Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.
altermate Posted July 1, 2010 Author Posted July 1, 2010 We use Papypal Standard. We have done dummy orders and it worked so maybe u r right with them not returning to site.. We received a completed order with the payment through paypal just not a seperate email regarding order... Maybe we dont get a seperate email?? Thanx
Mort-lemur Posted July 1, 2010 Posted July 1, 2010 You should get an email. Have a look at the paypal IPN contribution, or there are other contributions to remind the customer to return to the site. Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.
♥14steve14 Posted July 1, 2010 Posted July 1, 2010 Somewhere in your paypal profile account, there is an option to add a return url. If you set the return url to your payment_success.php page, paypal will send all customers there once payments are complete. REMEMBER BACKUP, BACKUP AND BACKUP
shadow007 Posted July 2, 2010 Posted July 2, 2010 Try this addon: http://addons.oscommerce.com/info/2679 Version 2.3.4.7 Everyone is changing the world. Everyone is a world. For everyone needs my help, PM or email if I amn't online.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.