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Shipping & Billing Address Blank


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I am using the paypal add-on for OSCommerece I host with Network Solutions.


I am using the Paypal Sandbox

I set up a user with the paypal info and others test users as well.


When I go through the process the shipping and billing addresses from the Paypal account (different than OSCommerece account) is shown on the confirmation page. However when I receive the email from OSCommerece the addresses are blank.


See below


*********** beginning of email ************

Sub-Total: $15.95

United Parcel Service (1 x 3lbs) (Ground): $9.61

Total: $25.56


Delivery Address







Billing Address







Payment Method


 The safer, easier way to pay


*********** end of email ******************


As you can see the "Payment Method" is also blank


Checking the test (Sandbox account) in Paypal shows the transactions as being correct.


Does anybody have and suggestions? I have looked at several programs of the package to try to isolate the problem but have not been successful.

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  • 2 weeks later...
  • 2 weeks later...

Check whether the customer ID and address book IDs all link well in the DB. Create a new customer if necessary.


Also in the order, check that customers_address_format_id is not 0

Edited by Dirk-san
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  • 1 month later...

Check request/form is posted to Paypal has all the values that are sent correctly.

In the order, check that customers_address_format_id is set to 1 or 0.



Suggestion : Collect the form(request) sent to Paypal and response received from Paypal.


As there can be n reasons for this bug.

Apart from the above stated reason(check that customers_address_format_id is set to 1 or 0.) there is a possibility that Your code has not handled the response properly resulting in values being lost.




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