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osCommerce

The e-commerce.

New Order not showing


twisted-rc

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Posted

I had a customer place an order this morning and the payment went througth into my paypal account but no order has showed up on my OS administative panel! I need to pull the order but don't know what he ordered I also will need to print him a packing slip. I am some what new to OS Commece but I haven't had this sort of delay before. Also this is the first time a customer has used a coupon code discount during checkout!

 

Thanks

Posted

This situation can happen, even if you do nothing wrong. I've had it occur when:

  1. The customer successfully pays for the order (in your case, via PayPal)
  2. When the payment processor (PayPal) attempts to redirect the customer back to osCommerce, the osCommerce page fails to load, thus causing the final order processing to be skipped.

Our payment processor also sends an email with the order information, so we can fulfill the order from that. Perhaps PayPal has a record of what the person ordered? If not, they should at least have the person's name, email, and total amount paid, so that you can contact him about the order.

 

For the technically inclined, the customer's shopping cart will usually still contain the order. So you can figure out what he purchased by manually inspecting the database (I do not recommend this unless you are very comfortable with MySQL and the osCommerce database structure).

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Posted

As a solution i would suggest you use something like the paypal IPN add on which will create an order prior to the customer leaving the site to go and pay, also it will return the customer,

 

with standard paypal module this does not happen,( you will then need to ensure that you are set up correctly with PayPal (your profile) for return urls etc)...

 

payapl IPN http://addons.oscommerce.com/info/2679

 

 

 

 

 

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  • 2 weeks later...
Posted

This situation can happen, even if you do nothing wrong. I've had it occur when:

  1. The customer successfully pays for the order (in your case, via PayPal)
  2. When the payment processor (PayPal) attempts to redirect the customer back to osCommerce, the osCommerce page fails to load, thus causing the final order processing to be skipped.

Our payment processor also sends an email with the order information, so we can fulfill the order from that. Perhaps PayPal has a record of what the person ordered? If not, they should at least have the person's name, email, and total amount paid, so that you can contact him about the order.

 

For the technically inclined, the customer's shopping cart will usually still contain the order. So you can figure out what he purchased by manually inspecting the database (I do not recommend this unless you are very comfortable with MySQL and the osCommerce database structure).

Posted

Thanks for the info. I don't use paypal but am familiar with what you are saying and will look into receiving the order, along with payment notification, in future. Cheers.

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