Jump to content
  • Checkout
  • Login
  • Get in touch

osCommerce

The e-commerce.

Customer / order comments when placing order - missing?


Damn

Recommended Posts

Posted

When an order is placed, there is a comments field that the customer can enter in info. Where do these comments go, I can't find them anywhere in the order.

 

Please excuse me if this is a n00b question or if I am blind, but I have searched & found nothing on this, which leads me to believe this is operator error!!

Posted

You will find the comments in the order details. In Admin>customers>orders.......open the order to see any comments.

 

 

 

Chris

  • 1 month later...
Posted

Thank you for your reply and excuse my delay in posting back.

 

If I place an order as a customer, and fill in some comments when placing the order such as 'I want that shirt in red please' then head to the order, these comments are NOT visible anywhere on the page. There is a box where the admin staff can enter in comments (selecting to notify the customer or not) however the comments which were placed at time of order, are certainly not there.

 

Any other ideas?

  • 1 month later...
Posted

Hi, I am getting the same problem.

 

75% of my customers leave comments, but i only get about half of those. I already know that it happens if the customer decided to change something in the order and went back to make changes, or didn't pay with PayPal. I was wondering if you found a solution to this problem.

Thanks.

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...