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osCommerce

The e-commerce.

Checkout - Customer Experience


splatback

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Posted

I was just asked to make some changes to a new client's existing site that is using osCommerce. He is frustrated that every customer has to either create an account and/or enter all of their information and THEN enter it all again when they get to PayPal. We believe he is losing sales because of this. I know I would leave a site that made me do that.

 

I saw one thread that addressed a similar issue and it appears that there really is not a solution. I saw that there was a plugin that allows them to purchase without creating an account, but they have to enter all the information anyway. I suppose that means we just don't make an account.

 

If I am missing something, someone please let me know. I am trying to figure out if I am just going to have to switch to a different cart before I spend a lot of time here as this issue is very important to the client.

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