Guest Posted May 29, 2010 Posted May 29, 2010 For some unknown reason, the email that is sent out to customers that have products in their cart has changed. Now its has an extra line that wasn't there before - "Your account: http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php"'>http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php". Also the link is incorrect as it should be "https://www.fitness-shop.com.au/account.php" Also, the products listed in the email under "contents of the shoppingcart" have a link to the website page. however, this link is incorrect and sends them to en error page. In the below example of the email that is now getting sent out, the link from the product is "http://www.fitness-shop.com.au/catalog/product_info.php?products_id=432".'>http://www.fitness-shop.com.au/catalog/product_info.php?products_id=432". In order to get to the proper page, the link should be "http://www.fitness-shop.com.au/knee-raisedipchinpushup-combo-p-432.html"'>http://www.fitness-shop.com.au/knee-raisedipchinpushup-combo-p-432.html" This is what the email looks like: Thank you for stopping by Fitness Shop and considering us for your purchase. We noticed that during a visit to our store you placed the following item(s) in your shopping cart, but did not complete the transaction (see shopping cart below). We are always interested in knowing what happened and if there was a reason that you decided not to purchase at this time. If you could be so kind as to let us know if you had any issues or concerns, we would appreciate it. We are asking for feedback from you and others as to how we can help make your experience at Fitness Shop better. If you believe you completed your purchase and are wondering why it was not delivered, this email is an indication that your order was NOT completed, and that you have NOT been charged. Please return to the store in order to complete your order. Our apologies if you already completed your purchase, we try not to send these messages in those cases, but sometimes it is hard for us to tell depending on individual circumstances. Your account: http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php Contents of the shoppingcart: 1 x Knee Raise/Dip/Chin/Pushup Combo Again, thank you for your time and consideration in helping us improve Fitness Shop. Yours Sincerely The team from Fitness Shop Fitness Shop http://www.fitness-shop.com.au I thought it may have had something to do with the adding Friendly SEO URL's addon, but i have sent out several email since that installation that have been ok. I have no idea why this extra line has been added, and why the links are now appearing. Any ideas please? Richard Quote
Guest Posted May 29, 2010 Posted May 29, 2010 For some unknown reason, the email that is sent out to customers that have products in their cart has changed. Now its has an extra line that wasn't there before - "Your account: http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php"'>http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php". Also the link is incorrect as it should be "https://www.fitness-shop.com.au/account.php" Also, the products listed in the email under "contents of the shoppingcart" have a link to the website page. however, this link is incorrect and sends them to en error page. In the below example of the email that is now getting sent out, the link from the product is "http://www.fitness-shop.com.au/catalog/product_info.php?products_id=432".'>http://www.fitness-shop.com.au/catalog/product_info.php?products_id=432". In order to get to the proper page, the link should be "http://www.fitness-shop.com.au/knee-raisedipchinpushup-combo-p-432.html"'>http://www.fitness-shop.com.au/knee-raisedipchinpushup-combo-p-432.html" This is what the email looks like: Thank you for stopping by Fitness Shop and considering us for your purchase. We noticed that during a visit to our store you placed the following item(s) in your shopping cart, but did not complete the transaction (see shopping cart below). We are always interested in knowing what happened and if there was a reason that you decided not to purchase at this time. If you could be so kind as to let us know if you had any issues or concerns, we would appreciate it. We are asking for feedback from you and others as to how we can help make your experience at Fitness Shop better. If you believe you completed your purchase and are wondering why it was not delivered, this email is an indication that your order was NOT completed, and that you have NOT been charged. Please return to the store in order to complete your order. Our apologies if you already completed your purchase, we try not to send these messages in those cases, but sometimes it is hard for us to tell depending on individual circumstances. Your account: http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php Contents of the shoppingcart: 1 x Knee Raise/Dip/Chin/Pushup Combo Again, thank you for your time and consideration in helping us improve Fitness Shop. Yours Sincerely The team from Fitness Shop Fitness Shop http://www.fitness-shop.com.au I thought it may have had something to do with the adding Friendly SEO URL's addon, but i have sent out several email since that installation that have been ok. I have no idea why this extra line has been added, and why the links are now appearing. Any ideas please? Richard Sorry, forgot to include an important piece of information. This is a problem with the Recover Cart Sales (version 2.3) contribution! Quote
Guest Posted May 29, 2010 Posted May 29, 2010 For some unknown reason, the email that is sent out to customers that have products in their cart has changed. Now its has an extra line that wasn't there before - "Your account: http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php"'>http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php". Also the link is incorrect as it should be "https://www.fitness-shop.com.au/account.php" Also, the products listed in the email under "contents of the shoppingcart" have a link to the website page. however, this link is incorrect and sends them to en error page. In the below example of the email that is now getting sent out, the link from the product is "http://www.fitness-shop.com.au/catalog/product_info.php?products_id=432".'>http://www.fitness-shop.com.au/catalog/product_info.php?products_id=432". In order to get to the proper page, the link should be "http://www.fitness-shop.com.au/knee-raisedipchinpushup-combo-p-432.html"'>http://www.fitness-shop.com.au/knee-raisedipchinpushup-combo-p-432.html" This is what the email looks like: Thank you for stopping by Fitness Shop and considering us for your purchase. We noticed that during a visit to our store you placed the following item(s) in your shopping cart, but did not complete the transaction (see shopping cart below). We are always interested in knowing what happened and if there was a reason that you decided not to purchase at this time. If you could be so kind as to let us know if you had any issues or concerns, we would appreciate it. We are asking for feedback from you and others as to how we can help make your experience at Fitness Shop better. If you believe you completed your purchase and are wondering why it was not delivered, this email is an indication that your order was NOT completed, and that you have NOT been charged. Please return to the store in order to complete your order. Our apologies if you already completed your purchase, we try not to send these messages in those cases, but sometimes it is hard for us to tell depending on individual circumstances. Your account: http://www.fitness-shop.com.au/catalog/account.php'>http://www.fitness-shop.com.au/catalog/account.php Contents of the shoppingcart: 1 x Knee Raise/Dip/Chin/Pushup Combo Again, thank you for your time and consideration in helping us improve Fitness Shop. Yours Sincerely The team from Fitness Shop Fitness Shop http://www.fitness-shop.com.au I thought it may have had something to do with the adding Friendly SEO URL's addon, but i have sent out several email since that installation that have been ok. I have no idea why this extra line has been added, and why the links are now appearing. Any ideas please? Richard oops, shouldn't have started another topic. i will add this to the Recover Cart Sales contribution thread. Moderator delete please. Richard Quote
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