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The e-commerce.

Problem with paypal website payment standard

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After making a purchase while testing in sandbox I get this message.


Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.


How do I fix this?

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  • 4 months later...

The reason why this error occurs can be caused by two things.


1) In the Admin area > Customer Details > State must be set to True.

2) Use a REAL address. Paypal is verifying the address before taking payment and it will fail if the address you're testing with is incorrect.


This was my problem when running a test. I put in an address of 1234 Main Street, Fakeplace, GA 12345 and Paypal rejected it because it wasn't a valid address. Once I put in my real address, the error went away.

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