order process problem

[funkyskunk]

Hi,

 

Not sure this is teh right place so please move if required. thanks

 

ok problem is

 

Customer registers an account to purchase items. Payment is processed via paypal without any problem. the order though sometimes won't show up in the administration panel under customers/orders. It seems to be an intermittent problem as some will/some won't. Any ideas on what the problem could be? Just the last few days the store did something like 1,600euro's worth of orders and it's annoying for the clients if we need to ring them up and ask what they ordered.

 

I did notice that a new version 3.0 is available but as an 'Alpha' release? [been a while since I passed by here] Currently we're using version 2.2-MS2, so I'm wondering if upgrading to the new version may help?

 

Server is a windows machine

PHP 4

MySQL 4

 

I would also like [if possible] to get this all upgraded to PHP 5 and MySQL5 obviously...

 

thanks for any help

[funkyskunk]

Bump...anyone?

[Guest]

I may be wrong, but if you are using that version of osCommerce, you may need to install the PayPal IPN addon. However, if you upgrade the IPN is included in the cart.

 

Someone correct me if I'm wrong.

 

Hope that helps.

[funkyskunk]

I may be wrong, but if you are using that version of osCommerce, you may need to install the PayPal IPN addon. However, if you upgrade the IPN is included in the cart.

 

Someone correct me if I'm wrong.

 

Hope that helps.

 

hmm not sure.. I've been doing some more checking and when I make an order I'm now getting this error

 

Warning: mail() [function.mail]: SMTP server response: 501 5.5.4 Invalid Address in c:\domains\thedomain.ie\wwwroot\catalog\includes\classes\email.php on line 520

 

Warning: Cannot modify header information - headers already sent by (output started at c:\domains\thedomain.ie\wwwroot\catalog\includes\classes\email.php:520) in c:\domains\thefunkyskunk.ie\wwwroot\catalog\includes\functions\general.php on line 33

 

refresh the page and it's ok but I'm wondering if other folk are getting it and then navigating away? When I look in admin though teh order is there...

[Guest]

Andy,

 

This is a common issue with PayPal Standard if the customer closes the browser before returning to your website. This will also happen if the customer intentionally does not return to your website.

 

To prevent this from happening as often, log into your paypal account. click profile. click website payment preferences and enable auto-return. Under that enter the return URL to your site ie www.yourdomain.com/catalog/checkout_success.php

 

 

This will automatically return the customer to your site within 5 seconds of confirming their order in PayPal.

 

 

Chris

[funkyskunk]

Andy,

 

This is a common issue with PayPal Standard if the customer closes the browser before returning to your website. This will also happen if the customer intentionally does not return to your website.

 

To prevent this from happening as often, log into your paypal account. click profile. click website payment preferences and enable auto-return. Under that enter the return URL to your site ie www.yourdomain.com/catalog/checkout_success.php

 

 

This will automatically return the customer to your site within 5 seconds of confirming their order in PayPal.

 

 

Chris

 

Excellent - Thanks Chris.

 

I'd say that this other issue is unrelated then? - where I'm get that error at the final confirm on checkout? Just cleared the tmp folder and tried a new test and got the same error message. [probably shoul;d have started a new thread on this]...

[funkyskunk]

Excellent - Thanks Chris.

 

I'd say that this other issue is unrelated then? - where I'm get that error at the final confirm on checkout? Just cleared the tmp folder and tried a new test and got the same error message. [probably shoul;d have started a new thread on this]...

 

ok have fixed this issue.. it was something to do with having inputted an e-mail in the value 'Send Extra Order Emails To' under the store config in Admin.. I had an e-mail address in there and soon as i cleared the e-mail - all was well....

 

Will update that paypal [Thanks for that Chris] soon as I see client. [Not my store - I'm just fixing it after a load of server monkeys have been playing with it :rollseyes: ]