Scampy Posted February 13, 2009 Share Posted February 13, 2009 Hi Surfalot! Firstly I'd like to say a massive thank you for your wonderful add-on and the support you're providing on here. I'm a complete newbie to osCommerce and any programming at all, so this has all been rather daunting and installing AI was scary (particularly the file comparison bit!) but so rewarding when it was done, I'm pretty proud of myself! lol Just a quick question, have I done something wrong... Since installing AI the product images look great when you view the individual product pages and the lists of products on the Sub-Categories pages. However, the images in the small boxes at the sides (for example the "Specials" or the "What's New") are all blurred, pixelated and distorted. The same is seen in the Grid View of the product on the main category pages. What have a done wrong and is it fixable? The address of the site (which is only a day or two into construction) is: http://fancyfrocks4u.co.uk/catalog/index.php I really do appreciate any help you may be able to give. Kindest regards Mark Quote Link to comment Share on other sites More sharing options...
tygryscode Posted February 13, 2009 Share Posted February 13, 2009 Hello All.... I am new to OSCommerce and I need a bit of help. I just installed the latest contribution for the unlimited pictures..... http://addons.oscommerce.com/info/1611 (21 Jan 2009) but it is not loading all the pictures on the product info page. It only shows one. Also, in the administration site I could only set one picture to show, as soon as I make a picture active, the other pictures goes inactive. I am not sure what else to do. I am not so good with PHP and I tried to follow the setup instructions but there where files that looked a lot different than the contributions. Please help! I am lost and don't know what else to do. Thanks! Quote Link to comment Share on other sites More sharing options...
pamelasplayroom Posted February 14, 2009 Share Posted February 14, 2009 hi mark. its a good ad on isnt it. i had the same problem with some of my pictures, and worked round it like this. i use photoshop to make sure that the picture of the product looks as good as it can (without deceiving the customer), and then save it as a .psd file, and a jpeg using the save for web and devices at my default resolution (750pix by whatever it works out to). keep the photo open in photoshop. i use this as my default image and upload it via the add products section of the admin area. i allow the contrib to create the 3 image set, and then look at them in the live site. keep the admin area of the shop and the user area of the shop open in separate browser windows. if im not happy with the resizing that the contrib dose, i make a note of the image size, and go back to the original . psd file, and save for web and devices with the same filename that the contrib created, and the appropriate image size. then upload the new file via ftp, and its all good. refresh the user window of your browser to check that all is ok. it sounds complicated, but once you have done it a couple of times and you get used to swapping between aplications, its real quick. i must say that i only need to do this for around 10% of the pictures that i put on the site. i must also say that i need to go and reedit around 1% of the original pictures in photoshop as they look bad when photoshop saves them. maybe im using awkward pictures, but it does go to show that even a dedicated picture editing application cant get it right all the time. hope this helps. Quote Link to comment Share on other sites More sharing options...
surfalot Posted February 14, 2009 Share Posted February 14, 2009 Hi I'm a newbie to OSC and have just installed the additional images contribution. Configuration seems OK but I get this error when I try to edit a product. 1146 - Table 'ecomtool_ecomtools1.TABLE_ADDITIONAL_IMAGES' doesn't exist SELECT additional_images_id, medium_images, popup_images, thumb_images, images_description FROM TABLE_ADDITIONAL_IMAGES where products_id = '33' [TEP STOP] This is where I am when this happens - http://www.ecomtools.co.uk/catalog/admin/c...ath=&pID=33 I've looked at the database in phpMyAdmin and a table called additional_images is there. Sorry its such a vague question but I have no experience of this. Any help / ideas would be gratefully received. Thanks............Ken sounds like you missed the changes to /catalog/admin/includes/filenames.php Quote Link to comment Share on other sites More sharing options...
surfalot Posted February 14, 2009 Share Posted February 14, 2009 Hello All.... I am new to OSCommerce and I need a bit of help. I just installed the latest contribution for the unlimited pictures..... http://addons.oscommerce.com/info/1611 (21 Jan 2009) but it is not loading all the pictures on the product info page. It only shows one. Also, in the administration site I could only set one picture to show, as soon as I make a picture active, the other pictures goes inactive. I am not sure what else to do. I am not so good with PHP and I tried to follow the setup instructions but there where files that looked a lot different than the contributions. Please help! I am lost and don't know what else to do. Thanks! This is not the support thread for "More Pics". This is for "Additional Images". http://www.oscommerce.com/community/contributions,1032 Quote Link to comment Share on other sites More sharing options...
surfalot Posted February 14, 2009 Share Posted February 14, 2009 (edited) Hi Surfalot! Firstly I'd like to say a massive thank you for your wonderful add-on and the support you're providing on here. I'm a complete newbie to osCommerce and any programming at all, so this has all been rather daunting and installing AI was scary (particularly the file comparison bit!) but so rewarding when it was done, I'm pretty proud of myself! lol Just a quick question, have I done something wrong... Since installing AI the product images look great when you view the individual product pages and the lists of products on the Sub-Categories pages. However, the images in the small boxes at the sides (for example the "Specials" or the "What's New") are all blurred, pixelated and distorted. The same is seen in the Grid View of the product on the main category pages. What have a done wrong and is it fixable? The address of the site (which is only a day or two into construction) is: http://fancyfrocks4u.co.uk/catalog/index.php I really do appreciate any help you may be able to give. Kindest regards Mark The issue that causes this is when you choose the images sizes in the Admin > Configuration > Images. Lets say your images are in the ratio of 3:2, that is 300px by 200px or 600px by 400px. And you set the smaller image sizes in the admin to resize, no larger then 300px by 300px. osCommerce code also uses those values to "force" images into 300px by 300px on the web page that is output since that is what is set in the admin (Admin > Configuration > Images). Without changing any code the only way to fix this is to use a limiting width and height that is the same proportions as the images you are working with. Unfortunately, often, images we get from manufacturers are not always the same proportion for all images. In that case this may be required. See this post for the rest of the information about this issue. you will need to make those changes to any of the boxes and modules that use the SMALL_IMAGE_WIDTH and SMALL_IMAGE_HEIGHT constants: /catalog/includes/boxes/ /catalog/includes/modules/ Edited February 14, 2009 by surfalot Quote Link to comment Share on other sites More sharing options...
Scampy Posted February 15, 2009 Share Posted February 15, 2009 Adrian and Todd, Thank you both for your replies. You are stars! Mark Quote Link to comment Share on other sites More sharing options...
ecom_services Posted February 15, 2009 Share Posted February 15, 2009 sounds like you missed the changes to /catalog/admin/includes/filenames.php Hi Surfalot Thanks for your help with the above, I had missed the changes to filenames.php That got me further along and now I have a problem when trying to display a product. Fatal error: Class 'displayimages' not found in /home/ecomtool/public_html/catalog/product_info.php on line 140 This problem also came up in Aug 2008 - see below QUOTE (mkam @ Aug 22 2008, 05:05 AM) Fatal error: Class 'displayimages' not found in /var/www/vhosts/olagiatospiti.gr/httpdocs/oscommerce/product_info.php on line 147 YOUR ANSWER: Look for the /includes/classes/ folder in the AI package you downloaded. Most likely you forgot to upload the file in that folder to your shop. (or maybe put it in the wrong place) doulble check that all the "unique" files have been uploaded along with the changes to the current files. I have the displayimages.php file in /includes/classes and I've checked the updates but am still getting the same error. Any other ideas? Thanks.......Ken Quote Link to comment Share on other sites More sharing options...
rocdy Posted February 16, 2009 Share Posted February 16, 2009 Hallo, surfalot. i have some stupid question want to ask you, where i can edit my additional image description? Because i also add images and forgot to write the describe. Where i can edit the describe of each addition images. Thank. Quote Rocdy Beginner in php programming and still learning from this forums. Special thanks for Oscommerce Community Forums that help me a lot. :-) Link to comment Share on other sites More sharing options...
surfalot Posted February 16, 2009 Share Posted February 16, 2009 That got me further along and now I have a problem when trying to display a product. Fatal error: Class 'displayimages' not found in /home/ecomtool/public_html/catalog/product_info.php on line 140 if the class file has been uploaded then you missed the change to the application_top.php. Quote Link to comment Share on other sites More sharing options...
surfalot Posted February 16, 2009 Share Posted February 16, 2009 Hallo, surfalot. i have some stupid question want to ask you, where i can edit my additional image description? Because i also add images and forgot to write the describe. Where i can edit the describe of each addition images. Thank. there is an image description field in every place the image is uploaded. If you missed in the primary image, edit it there. for the secondary images, you will need to delete the secondary images and add them again, this time with descriptions. Sorry, no place to edit the secondary images, only delete and add again. Quote Link to comment Share on other sites More sharing options...
rocdy Posted February 16, 2009 Share Posted February 16, 2009 there is an image description field in every place the image is uploaded. If you missed in the primary image, edit it there. for the secondary images, you will need to delete the secondary images and add them again, this time with descriptions. Sorry, no place to edit the secondary images, only delete and add again. Ok. Thank you very much. Your contribution are great. :D Quote Rocdy Beginner in php programming and still learning from this forums. Special thanks for Oscommerce Community Forums that help me a lot. :-) Link to comment Share on other sites More sharing options...
NewBudda Posted February 17, 2009 Share Posted February 17, 2009 (edited) Lately there is a problem with my product pictures using AI. They look fuzzy and when I check the links they are linked to catalog/images/imagecache/ rather than just /images/ The 3 sizes still get generated but all link to the imagecache. This problem is quiet recent, but I have no idea what I could have done to cause it. All the cache settings are set to „off“. I tried to search this entire thread for a similar problem but its just too big and the search wont allow to search just within 1 thread, so I hope someone solved this problem before... I run apache linux php4.4 server with OsC 2.2 R1. The module ran fine for months... Please let me know what additional information is required to solve this! EDIT: with new products, the directories, files and thumbnails are created but THERE IS NO PICTURE at all! the above imagecache problem only relates to existing products... Edited February 17, 2009 by NewBudda Quote Open Source Newsletter: PhPList Open Source Questionnaire: Lime Survey Link to comment Share on other sites More sharing options...
surfalot Posted February 17, 2009 Share Posted February 17, 2009 I just don't know. This contribution does nothing with an imagecache folder. The only guess I have is that maybe some kind of server level script was enabled, that is of course if you haven't installed something link Drupal. Quote Link to comment Share on other sites More sharing options...
tygryscode Posted February 18, 2009 Share Posted February 18, 2009 This is not the support thread for "More Pics". This is for "Additional Images". http://www.oscommerce.com/community/contributions,1032 Where should I go then? When I downloaded that contribution it said to come here. Quote Link to comment Share on other sites More sharing options...
surfalot Posted February 19, 2009 Share Posted February 19, 2009 Where should I go then? When I downloaded that contribution it said to come here. the correct link is shown on the download page for More Pics. If that contribution's docs show a different link, please mention that in your post. There was a little confusion when the newest contributor took over the project. Quote Link to comment Share on other sites More sharing options...
NewBudda Posted February 19, 2009 Share Posted February 19, 2009 EDIT: with new products, the directories, files and thumbnails are created but THERE IS NO PICTURE at all! the above imagecache problem only relates to existing products... Is there any way that I can troubleshoot this problem? I mean are there any log files that tell me what wrong? Quote Open Source Newsletter: PhPList Open Source Questionnaire: Lime Survey Link to comment Share on other sites More sharing options...
surfalot Posted February 19, 2009 Share Posted February 19, 2009 Is there any way that I can troubleshoot this problem? I mean are there any log files that tell me what wrong? I would like to help, but don't know where to start. As I said above, this contribution does nothing with an "imagecache" folder. If you didin't install drupal or some other server level image caching, then check with your host and see if they know what could be caching and moving images. Quote Link to comment Share on other sites More sharing options...
NewBudda Posted February 19, 2009 Share Posted February 19, 2009 The only conribution i installed after AI was the supertracker. I can imagine what the problem is. It looks like i will have to digg out backups from 4 months ago... :( Quote Open Source Newsletter: PhPList Open Source Questionnaire: Lime Survey Link to comment Share on other sites More sharing options...
NewBudda Posted February 20, 2009 Share Posted February 20, 2009 When trying to delete the whole catalog folder i find that all the images created with AI are non deletable. Is that supposed to be like that? Changing the file ownership did not help. Quote Open Source Newsletter: PhPList Open Source Questionnaire: Lime Survey Link to comment Share on other sites More sharing options...
NewBudda Posted February 20, 2009 Share Posted February 20, 2009 Ok I have re-installed the contribution but now I get this error message when trying to add ne products. Error This: /srv/www/vhosts/domain.com/httpdocs/shop/images/product/ directory is not writable. Attempting to correct... Erfolg Directory permissions on /srv/www/vhosts/domain.com/httpdocs/shop/images/product/ was set successfully. Error Failed to create directory /srv/www/vhosts/domain.com/httpdocs/shop/images/product/product_further/. Error Error returned from alterimage class: 1 Error Thumb file: /srv/www/vhosts/domain.com/httpdocs/shop/images/product/product_further/product_name.jpg could not be created. Error Error returned from alterimage class: 1 Error Products Info file: /srv/www/vhosts/domain.com/httpdocs/shop/images/product/product_further/product_name.jpg could not be created. Why is that? It worked before, why wouldnt it work now? Quote Open Source Newsletter: PhPList Open Source Questionnaire: Lime Survey Link to comment Share on other sites More sharing options...
surfalot Posted February 20, 2009 Share Posted February 20, 2009 When trying to delete the whole catalog folder i find that all the images created with AI are non deletable. Is that supposed to be like that? Changing the file ownership did not help. you will need to check with your host on that. It usually has to do with file ownership (as apposed to file permissions, there's a difference). Default setup for apache web server is to run the web pages under the default account "nobody". If your host is running your web space under the account nobody, then your FTP account will not have the correct permissions to manage the files AI creates. Hosts that allow customers to manage content through web pages will normally have suPHP or suEXEC running on the server. That allows web pages in your account to create files with your account name as the owner rather then nobody. Quote Link to comment Share on other sites More sharing options...
surfalot Posted February 20, 2009 Share Posted February 20, 2009 Ok I have re-installed the contribution but now I get this error message when trying to add ne products. Error This: /srv/www/vhosts/domain.com/httpdocs/shop/images/product/ directory is not writable. Attempting to correct... Erfolg Directory permissions on /srv/www/vhosts/domain.com/httpdocs/shop/images/product/ was set successfully. Error Failed to create directory /srv/www/vhosts/domain.com/httpdocs/shop/images/product/product_further/. Error Error returned from alterimage class: 1 Error Thumb file: /srv/www/vhosts/domain.com/httpdocs/shop/images/product/product_further/product_name.jpg could not be created. Error Error returned from alterimage class: 1 Error Products Info file: /srv/www/vhosts/domain.com/httpdocs/shop/images/product/product_further/product_name.jpg could not be created. Why is that? It worked before, why wouldnt it work now? you need to make sure /srv/www/vhosts/domain.com/httpdocs/shop/images folder has 0755 permissions for web space that is running under the account name of the web space. For servers running under the nobody (see above) account, the folder permissions need to be 777. also check to make sure /srv/www/vhosts/domain.com/httpdocs/shop/images/products also complies if the folder exists. Quote Link to comment Share on other sites More sharing options...
NewBudda Posted February 20, 2009 Share Posted February 20, 2009 Thank you for that reply! The problem is that i am my own host. linux box, no support. the files were created with a different ownership than the rest of the catalog. strangely though, I coul not change them back to the right owner. For now, I just ignored the problem as its only pictures that are concerned, not important files. The real problem is that I cant add any new products... Quote Open Source Newsletter: PhPList Open Source Questionnaire: Lime Survey Link to comment Share on other sites More sharing options...
surfalot Posted February 20, 2009 Share Posted February 20, 2009 Thank you for that reply! The problem is that i am my own host. linux box, no support. the files were created with a different ownership than the rest of the catalog. strangely though, I coul not change them back to the right owner. For now, I just ignored the problem as its only pictures that are concerned, not important files. The real problem is that I cant add any new products... With the root login you can: chown -R owner:group images and the files and folders should get reset to the correct owner. (of course change owner:group to the correct owner and group for that account) then set the permissions to 0755 with the CHMOD -R My best advice after that is to get and install suPHP so that your web pages will be able to work under the correct owner and permissions. suPHP also protects against some attacks. Time to bone-up on your LAMP (Linux/Apache/MySQL/PHP) Quote Link to comment Share on other sites More sharing options...
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