Guest Posted April 19, 2010 Posted April 19, 2010 Please help, my webmaster is out of the country and neither I nor my customers! can connect to my web store Messsage displayed is Unable to connect to database server! Is there a simple solution?
♥geoffreywalton Posted April 19, 2010 Posted April 19, 2010 Check the database values in /includes/configure.php and admin//includes/configure.php are correct for your db. Can you access your shop admin? Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>.
Mark Evans Posted April 19, 2010 Posted April 19, 2010 This message is caused when the connection to MySQL isn't working, normally because MySQL has crashed, if nothing in your sites configuration has changed then the only person who can help is one who has access to the server directly to restart MySQL. Mark Evans osCommerce Monkey & Lead Guitarist for "Sparky + the Monkeys" (Album on sale in all good record shops) --------------------------------------- Software is like sex: It's better when it's free. (Linus Torvalds)
Guest Posted April 19, 2010 Posted April 19, 2010 This message is caused when the connection to MySQL isn't working, normally because MySQL has crashed, if nothing in your sites configuration has changed then the only person who can help is one who has access to the server directly to restart MySQL. Thanks Mark, I'm assuming that's my website creator. Nothing has changed with the configuration it just stopped working yesterday. Needless to say my website creator is out of the country til next week... I can't even get in to the admin pages to do anything.
Guest Posted April 19, 2010 Posted April 19, 2010 Check the database values in /includes/configure.php and admin//includes/configure.php are correct for your db. Can you access your shop admin? Thanks for your reply Geoffrey, no I can't get in to the shop's admin I get the same message as when you try to access the website. I'll just ahve to keep tearing my hair out til the website creator comes back to South Africa
Mark Evans Posted April 19, 2010 Posted April 19, 2010 Does the creator also provide the hosting? If not try contacting the hosting company directly. If they do supply the hosting and they can't be contacted then I would seriously suggest finding a new company to host the website who won't just vanish for a week. Mark Evans osCommerce Monkey & Lead Guitarist for "Sparky + the Monkeys" (Album on sale in all good record shops) --------------------------------------- Software is like sex: It's better when it's free. (Linus Torvalds)
Guest Posted April 20, 2010 Posted April 20, 2010 Does the creator also provide the hosting? If not try contacting the hosting company directly. If they do supply the hosting and they can't be contacted then I would seriously suggest finding a new company to host the website who won't just vanish for a week. Mark as far as I'm aware (& I know VERY little about website hosting etc) it says at the bottom of the page OS commerce & there's a link to your page in the admin pages. Does that mean you guys are my hosts?! His company name is WebSite Designs-can you help me gain access to the server?
multimixer Posted April 20, 2010 Posted April 20, 2010 Can you say your url? PS osCommerce is not hosting anything, it is the "program" your site is based on My community profile | Template system for osCommerce - New: Responsive | Feedback channel
Guest Posted April 20, 2010 Posted April 20, 2010 The address in the box at the top of the screen when I'm logged in is http://www.zerolimitsclothing.co.za/admin/administrators.php Is that what you mean?
Guest Posted April 20, 2010 Posted April 20, 2010 We use Web Africa for my emails it comes up smarter mail http://webmail.zerolimitsclothing.co.za/Default.aspx#page=/Main/frmMessages.aspx?user=arlene&folder=inbox&mapped=false&leftnav=true|section=UserEmail
multimixer Posted April 20, 2010 Posted April 20, 2010 According to whois, you are hosted on "wadns.net" and there it says "website coming soon" It looks like MySQL is not working and nobody there to restart it There is not much to do..... My community profile | Template system for osCommerce - New: Responsive | Feedback channel
Guest Posted April 20, 2010 Posted April 20, 2010 Thanks for taking the time to help, I appreciate your expertise but I think I'll take your advice re a new web master... Guess I'll just have to lose money this week!
DJMark Posted April 20, 2010 Posted April 20, 2010 Thanks for taking the time to help, I appreciate your expertise but I think I'll take your advice re a new web master... Guess I'll just have to lose money this week! you could just do a whois search on your site get the hosting company details and contact them to inform the server that host your site is down they may restart it for you
Hotclutch Posted April 20, 2010 Posted April 20, 2010 We use Web Africa for my emails it comes up smarter mail http://webmail.zerolimitsclothing.co.za/Default.aspx#page=/Main/frmMessages.aspx?user=arlene&folder=inbox&mapped=false&leftnav=true|section=UserEmail Then maybe you are hosted with Web Africa. Here is their URL http://www.webafrica.co.za/ Try contacting them and explaining what happened.
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