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Quick Paypal back button question


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Posted

Hi, we have a problem where some orders made via Paypal are appearing in our system whereas others are not. There doesn't seem to be any pattern to this.

 

Could it be that some users are clicking the "back to site" button in the Paypal gateway to take them back to our site (and therefore their order is added in) and others are just closing their browser session after making the payment (and therefore their order is NOT being added to the orders)??

Posted

Truff,

 

Yes, if you are using PayPal Standard this could be a problem. I suggest you change your paypal settings, under profile, website payment preferences.........enable auto return and bring your customers back to you site after they confirm the payment, enter the return URL www.yourdomain.com/catalog/checkout_success.php

 

 

 

Chris

Posted

Truff,

 

Yes, if you are using PayPal Standard this could be a problem. I suggest you change your paypal settings, under profile, website payment preferences.........enable auto return and bring your customers back to you site after they confirm the payment, enter the return URL www.yourdomain.com/catalog/checkout_success.php

 

 

 

Chris

 

Thanks Chris- I've turned that on and we'll see what happens to the next few transaction. Cheers for the help.

Posted

Well, we turned on Auto-return and that seemed to be working for the first few that came in, however we've had one today and although the transaction was successful the order didn't appear in our backend admin area!

 

Is there any other reason why it would seem to randomly work sometimes but not other times?

Posted

Well, we turned on Auto-return and that seemed to be working for the first few that came in, however we've had one today and although the transaction was successful the order didn't appear in our backend admin area!

 

Is there any other reason why it would seem to randomly work sometimes but not other times?

 

We've also been told that implemnting Paypal IPN would solve this issue- is this true? I've had a look and IPN seems to be almost a system in itself, I'm sure this could take a lot of work to configure and set up and get working.

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