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osCommerce

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HELP! Lost Customers Orders


cardcraft

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Posted

Help please!!!

 

I have installed Easy Populate with no propblems or so I thought

 

I then found Recover cart Sales and Margin Reports were not working and showing an error page.

 

I reinstalled the data etc for the contributions Margin Reports and Recover cart sales, now everything works except when I click on Customer/Orders I get an error page and cannot view any customer orders.

 

Does anyone have any suggestions please before I have to reverse the installations

 

The URL of the error page generated is http://www.cardcraft-uk.co.uk/admin/FILENAME_CUSTOMERS?selected_box=customers

 

Thank you in advance

 

Paul

Posted

That page has FILENAME_CUSTOMERS in the url which most likely means you overwrote the includes/filenames.php file with one that didn't have all of your definitions. You need to load the original file and then merge it with the existing one to be sure you have all of the definitions.

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Posted

Thank you for your help

 

I have got it working for tonight and will come back to it again tomorrow. At least I can view and print orders/invoices.

 

The links are now working from the Admin left hand menu and the middle of the box but, but are still showing BOX_CUSTOMERS_ORDERS

 

Paul

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