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The e-commerce.

Sagepay Form error in new installation


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Hi, I have just installed the Sagepay Form module and have entered all of the correct details into the control panel and when I go to test it through the website I get this error message when I go through the checkout:-


'Form Transaction Error


This transaction attempt has failed. Please use the Proceed button go back to the web store from which you were purchasing. The details of the failure are given below.






Status Detail: 3082 : The Description value is too long.'



I cannot understand why this would happen on a new installation :-( Perhaps someone could help me solve the problem as I am keen to get my website trading.


Many thanks, Paul.

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  • 1 month later...

You can only have upto 100 characters in the field so my suggestion would be to reduce the characters used in the product title field. Sorry, I can't recall which file needs altering.

I'm feeling lucky today......maybe someone will answer my post!

I do try and answer a simple post when I can just to give something back.


PM me? - I'm not for hire

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  • 6 months later...

Sorry to bring up an old thread, just came across this searching for something else... I had the same problem earlier today and the problem was the length of the name of the store, just shortened that and it was fine. Hope this helps someone.

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