Contact Us recieve no e-mail

November 29, 2009

OK, guys i've trolled thru all the forums and no suggestions have worked...basically the issue I'm having seems pretty common....

off of the contacts page, when a customer fills out the form and submits it, we do not receive the e-mail/enquiry.

We & the customers are receiving all other e-mails just fine, it's only this one.

yes my, e-mails are set up correctly in admin, i've tried all kids of variations in the "e-mail option" admin. I even tried to install the smtp authorize add-on with no success....

my webhost is yahoo if that helps....

please someone out there has to have the true fix to this problem.

germ · November 29, 2009

OK, guys i've trolled thru all the forums and no suggestions have worked...basically the issue I'm having seems pretty common....

off of the contacts page, when a customer fills out the form and submits it, we do not receive the e-mail/enquiry.

We & the customers are receiving all other e-mails just fine, it's only this one.

yes my, e-mails are set up correctly in admin, i've tried all kids of variations in the "e-mail option" admin. I even tried to install the smtp authorize add-on with no success....

my webhost is yahoo if that helps....

please someone out there has to have the true fix to this problem.

Would you settle for a "band-aid" instead of a "fix"?

:unsure:

In the /catalog/contact_us.php you could try changing this code:

        if (tep_validate_email($email_address)) {
         tep_mail(STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry, $name, $email_address);

To:

        if (tep_validate_email($email_address)) {
         $enquiry = 'From: ' . $name . "\n" . 'Email Address: ' . $email_address . "\n" . $enquiry;
         tep_mail(STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);

BACKUP BEFORE MAKING ANY EDITS.

What this does is make the email "from" you and "to" you (@STORE_OWNER_EMAIL_ADDRESS), but it concatenates the senders name and email addy to the body of the email.

In lieu of a solution, all I can offer is a "jury rig"....

:blush:

GemRock · November 29, 2009

you (the OP) have made it sound complicated. theres two things thats relevant:

1. your email server (on your hosting account) is working;

2. your STORE_OWNER_EMAIL_ADDRESS in contact_us.php is correct ie has actually been set up and entered in admin - configuration - store;

you can test it by using an email address that you know is working (could be a free email address such as gmail), to replace STORE_OWNER_EMAIL_ADDRESS so it looks like '[email protected]'.

Ken

November 30, 2009

Thanks guys for getting back to me...a little update, i tried to send a e-mail out from the "customers" section and those are not working either...so it looks like any outgoing e-mail is not working except Order Confirmation e-mail right after the customer checks out. i've tried both send mail and smtp options

Germ,

i've pasted/replaced that code in earlier today, i tried one more time with yours and all it does is make my contact us page go blank once it's changed.

GemRock.

1)yes my e-mail server is working, been getting e-mails all day from outside OSC.

2)yes the correct e-mail is entered via the admin set up. i tried a free e-mail and one from another domain & host I also own and it still does not work.

germ · November 30, 2009

Thanks guys for getting back to me...a little update, i tried to send a e-mail out from the "customers" section and those are not working either...so it looks like any outgoing e-mail is not working except Order Confirmation e-mail right after the customer checks out. i've tried both send mail and smtp options

Germ,

i've pasted/replaced that code in earlier today, i tried one more time with yours and all it does is make my contact us page go blank once it's changed.

GemRock.

1)yes my e-mail server is working, been getting e-mails all day from outside OSC.

2)yes the correct e-mail is entered via the admin set up. i tried a free e-mail and one from another domain & host I also own and it still does not work.

Not that it makes a lot of difference, but my code is rock solid.

I've tested it.

November 30, 2009

if this helps: Here's my contact_us.php page:

<?php

/*

$Id: contact_us.php,v 1.42 2003/06/12 12:17:07 hpdl Exp $

osCommerce, Open Source E-Commerce Solutions

http://www.oscommerce.com

Released under the GNU General Public License

*/

require('includes/application_top.php');

require(DIR_WS_LANGUAGES . $language . '/' . FILENAME_CONTACT_US);

$error = false;

if (isset($HTTP_GET_VARS['action']) && ($HTTP_GET_VARS['action'] == 'send')) {

$name = tep_db_prepare_input($HTTP_POST_VARS['name']);

$email_address = tep_db_prepare_input($HTTP_POST_VARS['email']);

$enquiry = tep_db_prepare_input($HTTP_POST_VARS['enquiry']);

$phone = tep_db_prepare_input($HTTP_POST_VARS['phone']); // add phone 21.6.09

$email_body = EMAIL_TEXT_CUSTOMER_NAME . ' ' . $name . "\r\n" . EMAIL_TEXT_CUSTOMER_EMAIL . ' ' . $email_address . "\r\n" . EMAIL_TEXT_CUSTOMER_PHONE . ' ' . $phone . "\r\n" . EMAIL_TEXT_CUSTOMER_MESSAGE . ' ' . $enquiry;

$from_email = (STORE_OWNER_EMAIL_ADDRESS);

if (tep_validate_email($email_address)) {

tep_mail(STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $email_body, $name, $from_email);

tep_redirect(tep_href_link(FILENAME_CONTACT_US, 'action=success'));

} else {

$error = true;

$messageStack->add('contact', ENTRY_EMAIL_ADDRESS_CHECK_ERROR);

}

$breadcrumb->add(NAVBAR_TITLE, tep_href_link(FILENAME_CONTACT_US));

?>

<!doctype html public "-//W3C//DTD HTML 4.01 Transitional//EN">

<head>

</head>

<?php require(DIR_WS_INCLUDES . 'header.php'); ?>

<tr>

<?php require(DIR_WS_INCLUDES . 'column_left.php'); ?>

</td>

<? tep_draw_heading_top();?>

<? new contentBoxHeading_ProdNew($info_box_contents);?>

<? tep_draw_heading_top_1();?>

<tr>

</tr>

<?php

if ($messageStack->size('contact') > 0) {

?>

<tr>

<td><?php echo $messageStack->output('contact'); ?></td>

</tr>

<tr>

</tr>

<?php

}

if (isset($HTTP_GET_VARS['action']) && ($HTTP_GET_VARS['action'] == 'success')) {

?>

<tr>

</tr>

<tr>

</tr>

<tr>

<tr>

<td align="right"><?php echo '<a href="' . tep_href_link(FILENAME_DEFAULT) . '">' . tep_image_button('button_continue.gif', IMAGE_BUTTON_CONTINUE) . '</a>'; ?></td>

</tr>

</table></td>

</tr>

</table></td>

</tr>

</table>

<?php

} else {

?>

<tr>

<tr>

</tr>

<tr>

</tr>

<tr>

</tr>

<tr>

</tr>

<tr>

</tr>

<tr>

</tr>

<tr>

</tr>

<tr>

</tr>

</table>

</table>

<tr>

</tr>

</table>

</table>

</td>

</tr>

</table></td>

</tr>

</table>

<?php

}

?>

<?php tep_draw_heading_bottom_1();?>

<?php tep_draw_heading_bottom();?>

</td></tr>

</table>

</form></td>

<?php require(DIR_WS_INCLUDES . 'column_right.php'); ?>

</td>

</tr>

</table>

<?php require(DIR_WS_INCLUDES . 'footer.php'); ?>

</body>

</html>

<?php require(DIR_WS_INCLUDES . 'application_bottom.php'); ?>

Contact Us recieve no e-mail

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