bit of an Odd one

[Robbhp]

please go easy on me as noob does not even come close to how little i know LOL. We have an OScommerce based webpage that has what we comically called 'The mystery shopper'. the problem first started around 12 month ago after an update to a newer version of OScommerce after the older version just died and has persisted ever since. The probelm will crop up very randomly but a good 6 times a week, it add products from the old webpage on to the the customers order although it will not charge them for the incorect additions to the order. it will also send them the email confirmation with the incorrect items on there aswell. the last bit of oddness is the fact that the incorrect items are alway the first few items that are on the invoce, so to find out what is not correct you just start at the bottom of the invoice and work up untill you get to the payment total.

 

Please help as this has now gone past a joke ! from what i can se it looks to be picking up the infomation from old webpage, although i don't know if this is even possible ?

 

 

Many thanks ROB

[Robbhp]

please need help on this one :) it's driving us up the bloody wall.

 

Many thanks Rob @ BMM

[spooks]

to have any chance of providing any sort of sensible advise we need a lot more information:

 

what are your store versions (old & new)

 

is iether or both a template, if so from where?

 

what type & software versions is your server (admin/server info)

 

what add-ons have you added.

 

a link would be invaluble too.

[Robbhp]

www. lstshop .co.uk

 

 

hope that helps :)

[Robbhp]

hello anyone there :)

 

Many thanks ROB @ BMM

[Robbhp]

Please help , it's still a total pain

 

also a new problem has started today where it will freeze when trying to update orders, although when you go back to the order summary page it shows the order as updated, but when you veiw the order it still show that its not been updated.

 

we are running on V2.2 RC

 

Many thanks

[Robbhp]

come on people what do you need to know, we are on the verg of buying a new webpage as this one will not work :(

[jhande]

to have any chance of providing any sort of sensible advise we need a lot more information:

 

what are your store versions (old & new)

 

is iether or both a template, if so from where?

 

what type & software versions is your server (admin/server info)

 

what add-ons have you added.

 

a link would be invaluble too.

 

As Sam mentioned, not enough information given to help.

[Robbhp]

treat me as a total newbie, the webpage is basic with very little add-ons.

 

what are your store versions (old & new) v2.2 RC2

 

is iether or both a template, if so from where? Unsure

 

what type & software versions is your server (admin/server info)Easyspace do all are hosting

 

what add-ons have you added. not many maybe a Paypal add-on but thats about it as above very basic webpage

 

a link would be invaluble too. www. lstshop.co.uk

 

hope that helps

[Xpajun]

Are you using your original database from the old store - just wondering if you may have a corruption within it somewhere.

 

By the looks of your frontend it appears that you are running a standard install.

 

The problem is within your admin (possibly your database) so a link doesn't help much

 

Is it the same articles being added or are they different each time

 

You don't say how or why you original osC died - which may give a clue as to why you have the problem

[♥geoffreywalton]

Just a thought...

 

Did you reuse the original db and clear down the orders file and the continue trading? Or did you transfer over some data from your old site to the new one or restart the order numbers from a lower one than the db was prompting?

 

This could leave information on the db for higher numbered orders and as your reach the order no it "appears" on the order/invoice.

 

Another one is how many records are in your sessions table? There have been posts about that needing to be cleared down but as dbs with over 5000 tables some containing over 6 million records are in use it is more server processing rather than a mysql problem.

 

G

 

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