Not receiving Order Confirmation Emails

[flyhead]

For some reason we are not receiving any order confirmation emails. We do get general contact us emails just not when people place and order. Not good. Does anyone have any idea of what the potential problem could be?

 

Thanks

[burtonsnow8]

in the admin panel under Configuration > My Store there should be an option about half way down, send extra order emails to. Put whatever address you'd like to have receive the e-mails there.

[flyhead]

in the admin panel under Configuration > My Store there should be an option about half way down, send extra order emails to. Put whatever address you'd like to have receive the e-mails there.

I have done that and we do not get any of the emails. Any other ideas?

[RBaxter]

I'm having the exact same problem; no order emails being sent to the admin, but, strangely, they ARE being sent to any extra-order email addresses. If I put the admin email in here, it still doesn't receive. Looking at the exim logs it shows that the sends are apparently being completed to both emails, but it never arrives. :| Could be a server setting somewhere that is denying the email, I'll report back if I figure it out.

[RBaxter]

Right, I've not found a solution yet but after checking it all step-by-step, the emails appear to be being sent ok as they turn up in the webmail account. However, when my client connects with outlook express and pop3, they are downloaded but vanish along the way. They aren't in the anti-spam folder or anything like that; in addition, the client insists there is no automatic deletion. This has me completely stumped but I'll keep checking into it and hopefully provide a solution.