Customers can't checkout

[rescuestat]

Not sure when, but something happened with our BlueHost account and their technical support is absolutely no help whats-so-ever.

 

We discovered our customers could not check out today...everytime they get to the checkout_confirmation.php page they simply get a blank/white screen. There have been no changes to the checkout procedure in months and as far as we can tell our last successful checkout was almost 2 weeks ago. (I know need to stay on top of this more frequently). I've contacted Bluehost and talked to several techs, only 1 would admit there was problems with our server but couldn't tell how long it would take to fix. I've verified the remote against my local copy and even reloaded the checkout pages from a backup. HTTPS pages for login/checkout seem to work until the customer gets to checkout_confirmation.php. Strangely enough, if you navigate back after getting the white/blank screen none of the checkout_shipping.php or checkout_payment.php screens will come up(simply blank/white screen) Anybody have any ideas.... could this be a cache, cookies issue? At this point our site is dead in the water.

 

Any ideas would be appreciated....

Thanks

[Guest]

1-- switch hosts

2-- verify with blue host that no php, apache, mysql, etc upgrade occurred today

 

Sorry I am not much help!

[rescuestat]

1-- switch hosts

2-- verify with blue host that no php, apache, mysql, etc upgrade occurred today

 

Sorry I am not much help!

 

Thanks rcall,

 

I've already started looking at other hosts possibly, still persueing getting this fixed---alot faster and less headaches(maybe). Unfortunitely tech-supp doesn't really know if any updates were done, but I'm looking into it.

[rescuestat]

AN UPDATE....installed RC2 on test site and works fine. Main site(MS2.2) has too many updates to make a fast transition to RC2-will pursue this in VERY near future.

 

A few facts I've found...PHP seems to be crashing when a new order is called in checkout_shipping.php or checkout_confirmation.php(order is defined in includes/classes/order.php) the code line is:

$order = new order;

 

I've found out our server is using PHP 5.2.9(not sure if this is an update or not). Could the calls to GLOBAL variables be causing a problem. The first time a customer will get past checkout_shipping.php & checkout_payment.php and get to checkout_confirmation.php but apparently sometype of vriable/register flag is getting set there. Once they get the blank checkout_confirmation.php page neither of the checkout_shipping.php or checkout_payment.php pages will work.

 

I know this is alot of info but hopefully someone will have an idea how I can fix this quickly....We losing alot of money not being able to complete checkouts.

 

Any help is appreciated,

Thanks

[peter222]

which version fo MS2.2 do you use?

060817 = the latest

 

if lower then upgrade to it or upgrade to rc2 altogether, using upgrade instead rebuild from scratch

 

just a thought ;)

[rescuestat]

which version fo MS2.2 do you use?

060817 = the latest

 

if lower then upgrade to it or upgrade to rc2 altogether, using upgrade instead rebuild from scratch

 

just a thought ;)

Yes, I'm using 060817 version. I'm narrowing the prob done to the cart function in /classes/order.php Although I'm not exactly sure why this stopped suddently. Still not convinced host didn't upgrade PHP I'm seeing posts that PHP 5.2 has problems with the way it handles GLOBAL variables. I know RC2 or OS3 has to be on my todo list, but hoping this is a quick fix today. Getting RC2 modified to where we have MS2 now will several days.

 

Thanks for the suggestions.

[peter222]

instead of rebuilding from scratch, you can upgrade to rc2a:

 

Upgrading osC from 2.2 Milestone 2 to 2.2 RC2a

[rescuestat]

instead of rebuilding from scratch, you can upgrade to rc2a:

 

Upgrading osC from 2.2 Milestone 2 to 2.2 RC2a

I will take a look at it right now, and get to work on upgrading. Thanks for the info/link Peter.

 

Frank