tigergirl Posted September 20, 2009 Share Posted September 20, 2009 Hi, today I had another order not logged in admin using Sage Form so obviously the SSL settings (from previous post) weren't the only issue - I still think one order not being logged in admin is one too many and something which should be resolved. Decided to try Sage Server. I've added my Fixed IP for the SSL into sage admin test server (didn't bother entering anything for the sub net mask). When I try to order I don't make it to the test payment server, I get the error: There has been an error processing your credit card Information received from an Invalid IP address. Please try again and if problems persist, please try another payment method. In sage admin I get: INVALID - 4020 : Information received from an Invalid IP address. I've asked my host to double check the fixed IP address they gave me. Any ideas why this is happening? Thanks Quote I'm feeling lucky today......maybe someone will answer my post! I do try and answer a simple post when I can just to give something back. ------------------------------------------------ PM me? - I'm not for hire Link to comment Share on other sites More sharing options...
tigergirl Posted September 21, 2009 Author Share Posted September 21, 2009 Don't worry, I found the correct IP address by pointing the transaction to the showpost URL (remove the space) https: //ukvpstest.protx.com/showpost/viewpost.asp (instead of the test server) and then checking the IP address with Sagepay. Honestly, you'd think a host would be able to tell you the correct IP their server is on and I did ask them the correct question. Dumb a**es. So it was the Server IP I needed not my ssl fixed IP - yours could be either. Remember to "Pad Out" the IP with zero's ie 12.456.23.48 would be 012.456.023.048 or sage admin will tell you it's an invalid IP. Never simple, is it? Quote I'm feeling lucky today......maybe someone will answer my post! I do try and answer a simple post when I can just to give something back. ------------------------------------------------ PM me? - I'm not for hire Link to comment Share on other sites More sharing options...
ShawnBeardmore Posted April 22, 2011 Share Posted April 22, 2011 I'm having the same issues, just can't get it to work. Can anyone give me a dummies guide to fixing it ?? Thanks in advance Quote Link to comment Share on other sites More sharing options...
Bryndog Posted May 11, 2011 Share Posted May 11, 2011 One more here with the same issue: Order not logged in osc, customer charged, then told that card had been declined. 3 times in the last 4 months. All other orders are fine(about 20 per month), so its pretty random. Gotta be an answer somewhere - a previous post mentioned that its the $cartid variable that is the issue, and that it can be written out of the module to provide a solution to this problem. Although I have no idea of the implications of doing this. It seemed to be the issue was that anytime a cartid was returned in the order number the customer was transferred to the wrong page, and was told the transaction failed Its the last post in this thread on page 2. If anyone can provide the instructions for not including the $cartid variable in the module(its only 2 pages i think) so I can give it a try and report back here - that would be great. I'd give it a punt myself but i'm not a coder and unbdoutably will totally mess it up. I'm pretty good with instructions though. B. Quote Bryndog, a lone crusader charged with not messing up Thanks to any an all for your help and advice. Link to comment Share on other sites More sharing options...
Bryndog Posted May 11, 2011 Share Posted May 11, 2011 sorry, post above under totally the wrong topic, ignore. Quote Bryndog, a lone crusader charged with not messing up Thanks to any an all for your help and advice. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.