Cannot add any items to basket!

[fatkat87]

Hi every one, I have no idea why this is happening possibly to do with a 301 redirect I did (caused all sorts of headaches) but my basket will not add any products to it no matter how many times I try.

 

As you can imagine this is quite a important part of a e-commerce store and im really stuck. :huh:

 

Could any one please help me?

 

Thanks in advance

 

Mike

[masat]

I'm sure you keep readers in suspense and not tell us the how and why story behind the 301.

[♥ecartz]

It would be easier to help you with more information. For example, a link to your store would help.

 

If that is not feasible, you might try explaining more about what happens when you try to add something to the cart. What do you do? What happens?

[fatkat87]

I have taken all the redirects off now.

 

I had them set up to redirect all sub domains to http://www.alloywheelscenter.co.uk as it was showing as http://alloywheelscenter.co.uk, http://alloywheelscenter.co.uk/index.php and them 2 again with the www.

 

After I did the initial redirect I could not logon to any https:// pages so hostgator support redirected all https://www. pages to https://alloywheelscenter.co.uk which solved the first set of issues, create account, checkout and login in to admin but then I found out that the basket could not be used. Every time you 'add to basket' it would just refresh and say your basket is empty?

[masat]

the cart relies on the proper settings in configure.php. Why are you concerned with the www. You should just forget it unless you have to use it and if you do you should be able to do this in your host admin. Why are you using subdomains? You are just throwing gas on the flames. I think you are trying to be to fancy. KISS

[spooks]

Maybe sid issue? http://www.oscommerce.com/forums/index.php?sho...c=330479&hl

[masat]

I just tried your site and things are adding to the cart just fine. Even the quantity updates properly.

[fatkat87]

I didnt intent to use the sub domains i didnt set any up its just the way they appear I only want to use http://www.alloywheelscenter.co.uk so i thought i would redirect them all to it but apparently some pages are not visible /available through www.?

[fatkat87]

I just tried your site and things are adding to the cart just fine. Even the quantity updates properly.

 

Thats because i have turned all the redirects off. I wanted to sort the issue before turning back on so the store will run fine.

[masat]

Well I am confused.

 

How can subdomains appear if you did not set any up? And why redirect them?

 

Although http://alloywheelscenter.co.uk/ and http://www.alloywheelscenter.co.uk/ will indeed get you to the same page the configure.php will only operate with one of them because the cookie domain is different for the www.

 

You need to get rid of the www. The change I think you are trying to make should be done in DNS which should be able to be done in the hosting admin panel or via hosting support. I think you mentioned that before so you need to fix the paths in configure.php

 

If the cart is working why do you need to make further changes and turn on redirects for subdomains you do not have.

 

I still get the feeling you are making this way more difficult than it should be.

[fatkat87]

I am not purposely making it difficult all i want is the site to work and it to be displayed as http://www.alloywheelscenter.co.uk/ that is all.

 

I might make it sound complicated but that is because i dont know what the problem is or how to achieve what i am after.

[fatkat87]

Hi,

 

Thanks for your time and help, the issue is now solved I spoke to host gator again and apparently the site was set up with no www. so the redirects were not working properly, any way changed the domain names in configure.php and set up the redirects and it all works fine now.