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Linkpoint connect orders not showing in admin


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Hi,

 

I have searched this forum, found others with this problem, but no solution. Hopefully you can help.

 

I am using the Linkpoint Connect contribution with OSC. Configuration instructions followed exactly.

 

A customer will order, their card processed successfully - they are then redirected to the order success page. They receive a proof of transaction email from the merchant account, but not from OSC.

 

When I log in to OSC to view the orders, there are none displayed. The customers names are found under customers, but 0 orders under orders. A search of the DB does not yield results for the orders.

 

Please help me find out why linkpoint connect is not posting order information to OSC.

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