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The e-commerce.

Serious trouble with Paypal


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Is it just me??? Customers are attempting to purchase 3 and 4 times and the transaction does not complete. it shows in the cart as a purchase but not in paypal. I am completely in the dark. The person who set up the cart insists that it has nothing to do with the cart. Paypal is telling me it may be a coding error. I have no idea what either one is talking about all I know is I am losing sales on a daily basis. Can anyone HELP?


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i think your coder is the problem. he might dont know how to config the paypal configuration on your payment modules.

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Questions and questions .. sighs...


Is this a new setup or has been working for a while?


If everything was OK and only recently you have noticed a change in behaviour - I hope it is not someone trying to cheat you with workarounds. Does it work for anyone at all or does it fail for all (is the behaviour consistent? )


Have customers complained or is it your looking at logs to interpret that users are facing an issue.


Have you tried to make a purchase yourself to verify the payment gateway? If yes did you receive any error?

Best Regards,

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