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osCommerce

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Shipping overcharged - UPS & USPS


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Hi All,

 

I am using a USPS module for my shopping cart.

 

I am wondering why my customers are being so grossly overcharged for shipping?

 

Example, I just had a client receive their package, and there was a shipping label showing a cost of $1.90. The online store charged them $7.33.

 

Is there anything I can do to solve this issue? I do not want to keep upsetting customers over something so small.

 

Thank you,

ChildOTK

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Check the tare wt is not set to 3 in your shop admin.

Edited by geoffreywalton

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