Jump to content
  • Checkout
  • Login
  • Get in touch

osCommerce

The e-commerce.

New Customers Experience Odd Error - Site "remembers" them


jbh

Recommended Posts

My client mentioned that about 5 times per day, customers are greeted as returning customers.

Problem is this happens to *new* customers. How would one go about fixing this in version

 

osCommerce 2.2-MS2 ?

 

I am doing this to help a partner whose client runs Os Commerce. If this could be solved their business would be fixed for good

but I cannot find a solution through the search on this site or from Google.

 

Is this a new error or just something entirely random for us?

 

Thank you

 

PS. Here is a customer quote regarding the situation:

 

"I am trying to put in an order and it keeps saying that i am a returning

customer. this is my first time on this website.what can i do?"

Link to comment
Share on other sites

Sounds like a sessions problem. Make sure you have no links that include sids (ie. http://www.yoursite.com/index.php?sid=123456789456123) and turn your force cookie use to false.

 

My client mentioned that about 5 times per day, customers are greeted as returning customers.

Problem is this happens to *new* customers. How would one go about fixing this in version

 

osCommerce 2.2-MS2 ?

 

I am doing this to help a partner whose client runs Os Commerce. If this could be solved their business would be fixed for good

but I cannot find a solution through the search on this site or from Google.

 

Is this a new error or just something entirely random for us?

 

Thank you

 

PS. Here is a customer quote regarding the situation:

 

"I am trying to put in an order and it keeps saying that i am a returning

customer. this is my first time on this website.what can i do?"

Link to comment
Share on other sites

edit

 

The setting 'force cookie use' was set to false already, it seems. Here are the session settings in the admin panel/configuration settings.

 

Session Directory /www/domain.com/tmp/

 

Force Cookie Use False

Check SSL Session ID True

Check User Agent True

Check IP Address True

Prevent Spider Sessions True

Recreate Session True

 

Thank you very much for taking the time to reply to me.

Link to comment
Share on other sites

Most likely one of the spiders has stored a link with a session id. This may result from a spider session before the prevent spider sessions was set to true. You can ask the customer how he found the page and check if that link has a session id included.

Link to comment
Share on other sites

Well, I can advise the store owner to ask but the problem is I do not know how to prevent this from happening again.

With the configuration settings I posted, is anything else logically missing?

 

Thank you so much. I will let them know about this possibility.

Link to comment
Share on other sites

Sam

 

Remember, What you think I ment may not be what I thought I ment when I said it.

 

Contributions:

 

Auto Backup your Database, Easy way

 

Multi Images with Fancy Pop-ups, Easy way

 

Products in columns with multi buy etc etc

 

Disable any Category or Product, Easy way

 

Secure & Improve your account pages et al.

Link to comment
Share on other sites

I read that thread earlier, ty. Still trying to wrap my brain around it ;)

 

I will ask to see if the customers experienced a SID or if they all came from a certain link/search engine.

I can't find any links at all that have sid's appened to them. To be honest it's nothing but html pages with the product id querystring

 

If there is any other setting/info needed, I can try to find it in order to help paint a more complete picture.

 

Ty, for the time.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...