gdfox Posted June 11, 2009 Share Posted June 11, 2009 Hi, We have just launched our site and some customers are having problems when they arrive at checkout_shipping.php page. The shipping is not showing and when they press continue, they are returned to this page. I have done some research and noticed that in this file (checkout_shipping.php) around line 258, in this line of code: if (tep_count_shipping_modules() > 0) { When I echo tep_count_shipping_modules() for these customers it is 0 and in my account, which works fine it is 1. I am not sure that this is where the problem lies, but it does say something. Does anyone have any ideas. Thanks, Greg Link to comment Share on other sites More sharing options...
Nullachtfuffzehn Posted June 11, 2009 Share Posted June 11, 2009 Did you define any shipping zones at the installed modules? If so, the customer that doesn't see the modules may be outside of the defined zone. Link to comment Share on other sites More sharing options...
gdfox Posted June 11, 2009 Author Share Posted June 11, 2009 Did you define any shipping zones at the installed modules? If so, the customer that doesn't see the modules may be outside of the defined zone. Thanks you that solved the problem. I should have known better. It has been a while since I setup an OSC cart. Greg Link to comment Share on other sites More sharing options...
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