VanEssExpressions Posted June 8, 2009 Share Posted June 8, 2009 Hopefully someone can figure out what happened. I went in to edit an existing product in the Catalog and as soon as I hit 'Preview' - all information: price, description, photo, etc disappeared. I then tried to re-add the product, and nothing would take. If I make any revisions to any existing - it's gone. I have made no changes to any settings. Have no idea what happened. Does anyone have any suggestions on where I might look? Thanks Link to comment Share on other sites More sharing options...
Nullachtfuffzehn Posted June 8, 2009 Share Posted June 8, 2009 Did you check the database if the products are really gone? Link to comment Share on other sites More sharing options...
VanEssExpressions Posted June 8, 2009 Author Share Posted June 8, 2009 Did you check the database if the products are really gone? 1st - was wrong - the photo does not disappear, just everything else (item #, price, description). And when I preview (shows nothing except photo) then update - it immediately goes to 'out of stock' even though I selected 'in stock'. When I turn it back on from the 'Catagory/Products administration page - then go to the website - the photo shows, and nothing else. I have re-booted my computer, thinking there was just a temp glitch - since it worked fine the last time I edited or added a product. Link to comment Share on other sites More sharing options...
Guest Posted June 9, 2009 Share Posted June 9, 2009 try clearing your cache and cookies and start from scratch. this has happened to me a few times. if something small happens, like a refresh, the preview page returns blank and i have to just add it again. could just be something simple as that. when im adding products i use 10-20 tabs to make it faster, which causes hangups sometimes, no big deal. Link to comment Share on other sites More sharing options...
VanEssExpressions Posted June 10, 2009 Author Share Posted June 10, 2009 try clearing your cache and cookies and start from scratch. this has happened to me a few times. if something small happens, like a refresh, the preview page returns blank and i have to just add it again. could just be something simple as that. when im adding products i use 10-20 tabs to make it faster, which causes hangups sometimes, no big deal. Thanks for the suggestions - BUT, I actually figured out what happened, and am posting just in case someone else would happen to run across this. I recently placed a 301 redirect (htaccess file) for the non-www site to redirect to the www site (canonical thing). Well I guess I still had non-www links on the site - probably in the Config file. So all I had to do was to find/replace all the //vanessexpressions to //www.vanessexpressions and presto - I can add and edit the catalog. Thanks to both who responded. Linda VanEss VanEss Expressions Link to comment Share on other sites More sharing options...
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