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"Unable to Process Payment" - Paypal


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Some of my clients get this following error message which I am unable to resolve and it is obviously costing me money. Can anyone help in resolving this issue with me please, I don't have a clue how to solve it?

Many thanks in advance for any help or advice at all.

 

Regards

Capn

 

Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.

 

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I have found out from Paypal what this means but I have to change a 'variable' but don't know where to find it and they don't know.

 

Can anybody help me with assistance in changing the value of the address_override variable being sent in the API call from "1" to "0"?

 

many thanks

CapnJack

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