Automatic Email for when customers do not complete orders when they

[magicandmischief182]

I've noticed that I get a lot of customers go all the way to checkout_shipping.php to see how much an item is but then they never place the order.

 

Is there an attribute that automatically emails those customers with a message asking them why they didn't order etc.

 

Thanks,

Jeffrey

[Guest]

There is not a "specific" contrib, however, using different tools, you can definitely track this to recover sales. Using the contrib "recovering cart sales" or "abandoned carts" (I forget what it's called), you can see WHAT a customer had in their cart, as well as their info. This can help you determine if your shipping costs are too high, etc, etc.

 

For some people, it may be an issue of having too many pages to navigate. Indicating something simple like page 1/x will help customers see the issue, or using the "simple checkout" module to place all stages of checkout on 1-2 pages.

 

Sorry I can't be of more assistance.