No address showing, but it does exist in database..?

[Guest]

Hi osc users,

 

Once again i need some help from the forum.

 

I have "copied" one of my (clients) existing shop and installed it on another server. Well ofcourse i run into some problems, but fixed them all, well

almost fixed them all. I have one more problem which i cant seem to figure out.

 

Problem: When i order a product and go to check out, I create a new account, fill all details in and go to the next step, checkout_shipping. But i don't see my shipping address, and when i want to change it, i only see empty fields! Then when i again fill out the form, and again go to checkout_shipping, still no shipping address is shown.

 

So, i checked the databaset to see if account was created correctly, well it did! Everything in database is ok. All my details are in here.

 

So how come it is not showing up at the checkout pages, NO shipping address is shown and NO invoice address is shown.

 

Does anyone have any clue where i should look for to fix this strange problem??

 

Thank you in advance,

Best regards,

Rob Veraar

[Guest]

Hi osc users,

 

Once again i need some help from the forum.

 

I have "copied" one of my (clients) existing shop and installed it on another server. Well ofcourse i run into some problems, but fixed them all, well

almost fixed them all. I have one more problem which i cant seem to figure out.

 

Problem: When i order a product and go to check out, I create a new account, fill all details in and go to the next step, checkout_shipping. But i don't see my shipping address, and when i want to change it, i only see empty fields! Then when i again fill out the form, and again go to checkout_shipping, still no shipping address is shown.

 

So, i checked the databaset to see if account was created correctly, well it did! Everything in database is ok. All my details are in here.

 

So how come it is not showing up at the checkout pages, NO shipping address is shown and NO invoice address is shown.

 

Does anyone have any clue where i should look for to fix this strange problem??

 

Thank you in advance,

Best regards,

Rob Veraar

Go to Admin and select Location/Taxes. Click on Countries. For the U.S., see if it has address format 6. If not, change it to 6 and see what happens. You can access the address format table in your database to see what the option numbers are and how they differ. Another place to look to see if it's set up right is your address book entries when logged in to your catalog. Only the company name, if any, will show up (unless you choose the edit function) if not properly configured.

[Guest]

Go to Admin and select Location/Taxes. Click on Countries. For the U.S., see if it has address format 6. If not, change it to 6 and see what happens. You can access the address format table in your database to see what the option numbers are and how they differ. Another place to look to see if it's set up right is your address book entries when logged in to your catalog. Only the company name, if any, will show up (unless you choose the edit function) if not properly configured.

 

 

Thank you very much for your reply. Thanks to you it is working again.

 

What happened?

Well, I also deleted the address format information in Database, this was causing the problems. So i just put back the right information of the working shop and now the addresses show up again!

 

Thanks for putting me in the good directions, otherwise i would have been searching for many more hours :)

 

Regards,

 

Rob Veraar