damien.boswell Posted April 7, 2009 Posted April 7, 2009 I have an oscommerce website, and when customers order some items they come through with no postage on them, this doesnt happen everytime, just occasionally. Any ideas? I have a discount item set up so they recieve free shipping on orders over a certain price, but even these show up as Shipping - £0.00, the problems ones dont show anything for shipping Help
♥yesudo Posted April 8, 2009 Posted April 8, 2009 Try and look for a pattern within the orders where this problem is occuring - this would then help with troubleshooting. Your online success is Paramount.
damien.boswell Posted April 8, 2009 Author Posted April 8, 2009 Its intermittent tho! it only happens on 1 in every 20 ish orders
damien.boswell Posted April 8, 2009 Author Posted April 8, 2009 Its intermittent tho! it only happens on 1 in every 20 ish orders
damien.boswell Posted April 14, 2009 Author Posted April 14, 2009 Its intermittent tho! it only happens on 1 in every 20 ish orders I have now established that in the phpmyadmin it is not adding the delivery details to the website, it looks like the site is simply not showing this to the customers, so is not charging them for shipping, any ideas why it is not working? I know i have little info but anything will be appreciated, the website is using protx
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