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Customer Passwords


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I have a customer e-mailing me now that can not access his account. First I can not find his name or e-mail in my customer list. What if they lose their password? Is there anyway to send a change request? I don't see it on thier accounts in Admin. What's up with this and the lack of control?

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Passwords are encrypted in the database. So you cannot view them even while viewing DB info.

 

On the account log in page, there is a link for 'forgotten passwords'. The store will send a customer a new password to log in with. The catch is, they must have an account under the e-mail address they use to retrieve a new password. I recommend they copy/paste the new password as some letters and numbers are similar looking.

 

Tim

 

 

I have a customer e-mailing me now that can not access his account. First I can not find his name or e-mail in my customer list. What if they lose their password? Is there anyway to send a change request? I don't see it on thier accounts in Admin. What's up with this and the lack of control?
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