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osCommerce

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Hi


kenro88

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Hi

 

Two problems that I hope someone can solve or point me in the right direction

 

1) When a customer orders goods through the shop, they are getting a confirmation email, but the shop owner is not. How can this be changed?

(The email address in the shop admin does match the web address, not an outside email address)

 

2) when the customer pays (paypal only) and doesn't click on "Return to Merchant" , there is no record of the order. Is there a way to ensure that there is always a record no matter what the customer does after payment?

 

As you can imagine the combination of 1 and 2 leaves the shop owner in the unprofessional situation of asking the customer what he/she ordered.

 

 

thanks

 

kenny

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Hi

 

This article in the Knowledge Base details how to create additional confirmation emails

 

http://www.oscommerce.info/kb/osCommerce/C...-Mails_Sent/182

 

With regards to PayPal, If I remember correctly confirmation of payment is setup on the shops PayPal account not with osC

 

Thanks for the email info. Don't suppose you know the answer to my 2nd query.

 

Kenny

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Hi

 

If you have a PayPal standard account, Logon and goto My Account, Here this should show a list of options including Profile, under profile there should be an option to add/edit email addresses.

 

Try this.

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