rocketpig Posted February 16, 2009 Share Posted February 16, 2009 Hi, I'm having a problem that I've seen in several Google searches and on this forum, but an answer that works for me is nowhere to be found. When you log into admin, the orders appear with a dollar total. That's normal. Go to the navbar and enter the orders area (where you can generate invoices) and nothing has appeared for a month. I've had a few problems with this site since it moved hosts a few months ago and it's likely something was changed a month ago that caused this... The problem is that I can't find it. To boot, if you find the order number and do a search or plug the number into the URL bar, the order appears just fine. It just isn't generating on the orders page. Any help is greatly appreciated. Link to comment Share on other sites More sharing options...
web-project Posted February 16, 2009 Share Posted February 16, 2009 re-check the sort order of the Order Total Modules Please read this line: Do you want to find all the answers to your questions? click here. As for contribution database it's located here! 8 people out of 10 don't bother to read installation manuals. I can recommend: if you can't read the installation manual, don't bother to install any contribution yourself. Before installing contribution or editing/updating/deleting any files, do the full backup, it will save to you & everyone here on the forum time to fix your issues. Any issues with oscommerce, I am here to help you. Link to comment Share on other sites More sharing options...
rocketpig Posted February 16, 2009 Author Share Posted February 16, 2009 Here they are in order: Shipping 2 Sub-Total 1 Tax 3 Total 4 Low order fee is uninstalled. I'm not quite sure how this will change anything. Is there something I'm missing? Link to comment Share on other sites More sharing options...
♥geoffreywalton Posted February 17, 2009 Share Posted February 17, 2009 Add payment method cash on delivery and add an order. Remove cash on delivery as a payment method. Does the order appear? Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>. Link to comment Share on other sites More sharing options...
rocketpig Posted February 17, 2009 Author Share Posted February 17, 2009 Wow, it did. And so did someone else's. Thanks a bunch. No idea what happened but now it appears to be resolved. Link to comment Share on other sites More sharing options...
hanler Posted February 17, 2009 Share Posted February 17, 2009 Hi, I have the same problem. When a client is placing an order I get a confirmation e-mail and the client gets one too. The client can look at the order if he follows the link in the e-mail. But nothing in the admin area. I tried to do the same thing as above, but it didn'tdo the trick. Any other suggestions? Hans Link to comment Share on other sites More sharing options...
hanler Posted February 18, 2009 Share Posted February 18, 2009 Hi, again. I just wanted to add that I can see the customers order total in the admin panel. So all orders seems to be saved correctly in the database, but it's not possible to access them in the admin section and produce invoices etc. Any help here would be much appreciated! Regards Hans Link to comment Share on other sites More sharing options...
hanler Posted February 18, 2009 Share Posted February 18, 2009 OK, I am here again... I have now uninstalled all add ons that I have installed related to the order process. The orders are still not showing for the customer in the order history. I have here also changed to the standard osc files just to check, but no luck. Also, I can see the orders if I know the ordernumber in the admin section, so the orders are definitly in the database. I am starting to get really frustrated about this issue. Please someone, help! Hans Link to comment Share on other sites More sharing options...
markg-uk Posted February 18, 2009 Share Posted February 18, 2009 I found a similar problem with my offline wamp hosted website yesterday (that I use for testing). Test orders resulted in the usual order email but orders weren't showing in the order page. A google search led me here and I found that in the database that the MODULE_ORDER_TOTAL_INSTALLED value was empty (should be set to: ot_subtotal.php;ot_tax.php;ot_shipping.php;ot_total.php). I corrected the key and it fixed the issue (for new orders at least). Might be worth checking (plus there are a few other suggestions in the above link) Link to comment Share on other sites More sharing options...
hanler Posted February 18, 2009 Share Posted February 18, 2009 THANK YOU - it worked!!! :D Hans Link to comment Share on other sites More sharing options...
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