OS Commerce not sending emails

[entree]

i've added email addresses in the "send extra emails to" part but am not getting any emails, neither are my customers, whether it's confirmation emails , even the "send email" in the tools, whenever i use that, my customers get nothing, do i need to re-install something?

 

note: i was getting them some months ago, and the only emails i get is from paypal alerting me that i got funds

[wroenaldinho]

i've added email addresses in the "send extra emails to" part but am not getting any emails, neither are my customers, whether it's confirmation emails , even the "send email" in the tools, whenever i use that, my customers get nothing, do i need to re-install something?

 

note: i was getting them some months ago, and the only emails i get is from paypal alerting me that i got funds

in your admin panel/configuration/my store what have you got in the send extra order emails?

 

cheers

[wroenaldinho]

in the admin panel

 

it should be

 

Email Address:- [email protected]

Email From:- YourSite <[email protected]>

Send Extra Order Emails To:- [email protected]

 

thats how mine is and it works absolutely 100%

 

cheers

[entree]

in the admin panel

 

it should be

 

Email Address:- [email protected]

Email From:- YourSite <[email protected]>

Send Extra Order Emails To:- [email protected]

 

thats how mine is and it works absolutely 100%

 

cheers

 

that's how i've had it and it was working until i just found out it wasn't,

 

i changed "[email protected]" to "<[email protected]>" that didn't work then i changed it back to "[email protected]" still no emails

[♥geoffreywalton]

Hope you did not change it to [email protected] as that is not the original address.

 

Can you send to that address from a normal email account?

 

Is your site configured to send emails by sendmail or smtp?

 

What email client is used by your server?

 

Try setting them all to [email protected].

 

I have seen a report that capitals in the extra emails address stopped it working.

 

Does the emails address contain any characters apart rom a-z, 0-9, @ and . ?

[entree]

Hope you did not change it to [email protected] as that is not the original address.

 

it was a typo, sorry, i entered the correct address in all three places

 

Can you send to that address from a normal email account?

 

yes

 

Is your site configured to send emails by sendmail or smtp?

 

i dont know for sure, how do i find out?

 

What email client is used by your server?

 

i dont know

 

Try setting them all to [email protected].

 

i did, it didn't work

 

Does the emails address contain any characters apart rom a-z, 0-9, @ and . ?

 

nope, no capitals, no numbers, just letters

[Guest]

I was experiencing the same issues and then I checked my SPAM folder.

 

Everything I've received from my own store was marked as SPAM.

 

Once I'd adjusted the filter it started to appear in my INBOX.

 

You may want to have a look at that.

 

Graham Leach, Co-Proprietor

Authentic Closet

-----

[♥geoffreywalton]

i dont know for sure, how do i find out?

 

Shop Admin >> Tools >> Sever Info

 

Search for sendmail_path

 

Shop Admin >> Configuration >> Email options

[smiler99]

i dont know for sure, how do i find out?

 

Shop Admin >> Tools >> Sever Info

 

Search for sendmail_path

 

Shop Admin >> Configuration >> Email options

 

I too am having the same problem, until this friday everything was working perfect and had been for 3 months, then from 13:00 Friday No emails were being sent, nothing has changed, my host (hostexcellence) say sendmail is ok. i am stumped..

[♥geoffreywalton]

is your domain on a real time blacklist?

 

check on spamhaus

[smiler99]

is your domain on a real time blacklist?

 

check on spamhaus

 

just checked, my server ip is not listed in either SBL, PBL or XBL

[♥geoffreywalton]

Have you looked in your mail logs?

 

Ask your isp if you can't find them.

[smiler99]

Have you looked in your mail logs?

 

Ask your isp if you can't find them.

 

i have raised a support ticket requesting mail logs as they are not available by default, my host advised they were changing from PHP 4.3.1 to 4.4.9 which gave benefits including enhaned security, although my phpinfo() says i am still on 4.3.1 i suspect they may have made some changes already which may be causing the issue ?

[♥geoffreywalton]

Litle bu**ers aren't they?

[smiler99]

Litle bu**ers aren't they?

 

i have just created a standalone mail form which uses the following to submit the email

 

mail($mymail,$esubject,$body,"From: $eemail\n");

 

i recieved this email ok, which suggests that it must be oscommerce which has the problem somewhere

[smiler99]

i have just created a standalone mail form which uses the following to submit the email

 

mail($mymail,$esubject,$body,"From: $eemail\n");

 

i recieved this email ok, which suggests that it must be oscommerce which has the problem somewhere

 

further update

 

in admin\mail.php

 

if i change

 

$mimemessage->send($mail['customers_firstname'] . ' ' . $mail['customers_lastname'], $mail['customers_email_address'], '', $from, $subject);

 

to

 

$mimemessage->send('test email', 'me@myemailaddress','','from@mywebserver', 'test email');

 

i.e. remove code and replace with static values

 

i recieve the email ok ??

[♥geoffreywalton]

Looks like either the table could need repairing or the field is empty.

 

Could try adding before that line

 

echo "Email address is {" . $mail['customers_firstname'] . "/" . $mail['customers_lastname']. "/" . $mail['customers_email_address']. "/" . $from, $subject."}";

[entree]

i dont know for sure, how do i find out?

 

Shop Admin >> Tools >> Sever Info

 

Search for sendmail_path

 

Shop Admin >> Configuration >> Email options

 

i see this when i checked server info

 

sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i

 

then i saw this when checked email options

 

sendmail

 

what next?

[♥geoffreywalton]

Welcome back.

 

Check your email logs.

 

Try what Chris did in post 16 and the extra line in 17 if it works.

[entree]

Welcome back.

 

Check your email logs.

 

Try what Chris did in post 16 and the extra line in 17 if it works.

 

 

ok, i still need help, like what exactly do i put here (in bold)

$mimemessage->send('test email', 'me@myemailaddress','','from@mywebserver', 'test email');

 

 

and also my address isn't listed on spamhaus

[XxWickedxX]

I am going to jump on this thread too. My Web host did some looking and they told me it appears that the email address placed inside the admin panel is not being used when trying to send out emails. I am looking hard for a solution.

[XxWickedxX]

I have 2 installs of osc on my same web hosting. The older one works and the newer does not when it comes to sending and receiving mail. Where can Is there a narrowed down placed I could compare the two to see what works?

[XxWickedxX]

I have tried mixing and matching my contact_us.php files and admin/mail.php files back and forth with the one install I have that works and the other that does not. Still no luck. Where should I be comparing at? What files?

[entree]

ok, i logged into my cpanel and checked my email logs and i'm seeing over 100+ mail returned emails (all from MAIL DELIVERY SYSTEM) so does that mean it's my hosting that's the problem?

[entree]

ok, here's the thing now, if i set it up so that an enquiry will go to the email account i made on the server/host (via OS Admin>MY STORE>EMAIL ADDRESS), when i make an enquiry, it appears in the inbox (of the account i made) but when i change the email address from [email protected] to [email protected], i see no email in that account, is it that the server isn't forwarding/sending the emails out? also when i make orders, the email shows up in the account i make on the server but not the customers email.