sabotage79 Posted January 28, 2003 Share Posted January 28, 2003 I am looking for a good HelpDesk system I can use along with OSC, and even for general emails like eBay and such. I know that there are a couple ones in the download area, but I would like to get some opinions regarding these mentioned below, if anyone has used them. Could I possibly use the 'wrapper' contrib. to integrate these - Or should I stick with one of the contributed Helpdesk mods... Cerberus Helpdesk http://www.cerberusweb.com/ PerlDesk http://www.perldesk.com/ eSupport http://www.kayako.com Link to comment Share on other sites More sharing options...
Acronym B.O.Y. Posted January 28, 2003 Share Posted January 28, 2003 There was a very good thread about Cerberus Helpdesk at WHT, you can find it here: http://www.webhostingtalk.com/showthread.p...&threadid=99259 It is definetly one that I am considering using. If I may ask, are you a web host? If so, do you mind if I PM you? I've got an off topic question I would like to ask you. Link to comment Share on other sites More sharing options...
gdfwilliams Posted January 28, 2003 Share Posted January 28, 2003 The Support Tickets contribution is worth a look. Cotribution: http://www.oscommerce.com/community/contri...ions,471/page,9 Related thread: http://www.oscommerce.com/forums/viewtopic.php...7175&highlight= I have begun installation, which is a little clunky but well documented above. User interface available for preview HERE. Use u/n: [email protected] p/w: testing to log in (users must be registered). Feel free to submit tickets -- all will be discarded. I still have some customization work to do on the layout, but you'll get the idea... - GDW Link to comment Share on other sites More sharing options...
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