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Which HelpDesk Systems do you Recommend /w OSC


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I am looking for a good HelpDesk system I can use along with OSC, and even for general emails like eBay and such. I know that there are a couple ones in the download area, but I would like to get some opinions regarding these mentioned below, if anyone has used them. Could I possibly use the 'wrapper' contrib. to integrate these - Or should I stick with one of the contributed Helpdesk mods...


Cerberus Helpdesk








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There was a very good thread about Cerberus Helpdesk at WHT, you can find it here:




It is definetly one that I am considering using. If I may ask, are you a web host? If so, do you mind if I PM you? I've got an off topic question I would like to ask you.

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The Support Tickets contribution is worth a look.


Cotribution: http://www.oscommerce.com/community/contri...ions,471/page,9

Related thread: http://www.oscommerce.com/forums/viewtopic.php...7175&highlight=


I have begun installation, which is a little clunky but well documented above. User interface available for preview HERE. Use u/n: test@magshack.com p/w: testing to log in (users must be registered). Feel free to submit tickets -- all will be discarded. I still have some customization work to do on the layout, but you'll get the idea...



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