shdw_knt Posted January 28, 2009 Share Posted January 28, 2009 My shipping module seems to be overcharging everyone.. I have an item that weights .25 my customer put 3 of them in the cart and it charged him 3lbs 12oz (3 lbs and .75) I need to make sure this is working properly but cant figure out why its over charging.. its going to be the death of my store and me If I cant stop this - I have had to go and adjust every invoice and issue refunds to 3 people because of it over charging.. any help would be great! Quote Link to comment Share on other sites More sharing options...
Kerrigan Posted January 29, 2009 Share Posted January 29, 2009 I'm having the same problem. I have all of the weights set properly on each product and the weight:price ratio set-up like the module says to, but it's overcharging for items. Any help would be appreciated... Quote Link to comment Share on other sites More sharing options...
Jack_mcs Posted January 29, 2009 Share Posted January 29, 2009 It may be the tare options in admin->Configuration->Shipping/Packaging. Jack Quote Support Links: For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc. All of My Addons Get the latest versions of my addons Recommended SEO Addons Link to comment Share on other sites More sharing options...
Kerrigan Posted January 29, 2009 Share Posted January 29, 2009 Thanks Jack. I put it at zero and that did the trick... Quote Link to comment Share on other sites More sharing options...
LeonRio Posted May 1, 2009 Share Posted May 1, 2009 Same problem with overcharging in Canadapost module. I put 0 in tare weight, and all products are set up properly. I ship a product weighting 0.1kg to Europe, and this amount is reflected in the Canadapost estimator on checkout confirmation page. However, they charge for a parcel 0.25-0.5kg. When I change a product weight to 0.6kg, they charge as it is over 1kg. What's the problem? Does anyone know? Quote Link to comment Share on other sites More sharing options...
pritihathi Posted May 4, 2009 Share Posted May 4, 2009 Same problem with overcharging in Canadapost module. I put 0 in tare weight, and all products are set up properly.I ship a product weighting 0.1kg to Europe, and this amount is reflected in the Canadapost estimator on checkout confirmation page. However, they charge for a parcel 0.25-0.5kg. When I change a product weight to 0.6kg, they charge as it is over 1kg. What's the problem? Does anyone know? Hi, I am having the same problem as Leon except I am in the UK. I am new to OSCommerce and am in the process of setting up my store and any help with sorting out this issue would be much appreciated. Cheers Priti Quote Link to comment Share on other sites More sharing options...
♥geoffreywalton Posted May 4, 2009 Share Posted May 4, 2009 Hi,I am having the same problem as Leon except I am in the UK. I am new to OSCommerce and am in the process of setting up my store and any help with sorting out this issue would be much appreciated. Cheers Priti If you are in the UK why are you using the Canada Post shipping module? Have you followed the advice in post 3? It may be the tare options in admin->Configuration->Shipping/Packaging. Quote Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>. Link to comment Share on other sites More sharing options...
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