sk8r Posted January 27, 2009 Share Posted January 27, 2009 About 1 in 20 orders, my OSC store will not even ask for the customer's credit card info, it is as if the entire "Payment Method" is not even showing up. Does this happen to anyone else? The customer's order goes through all the way to confirmation, BUT WITH NO CREDIT CARD INFO ASKED FOR!!!!! :blink: Quote Link to comment Share on other sites More sharing options...
satish Posted January 27, 2009 Share Posted January 27, 2009 This will happen if a given zone does not have any payment module associated. Satish Quote Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site. Check My About US For who am I and what My company does. Link to comment Share on other sites More sharing options...
sk8r Posted January 27, 2009 Author Share Posted January 27, 2009 This will happen if a given zone does not have any payment module associated. Satish What does that mean? What do I need to do to fix it? Quote Link to comment Share on other sites More sharing options...
♥geoffreywalton Posted January 27, 2009 Share Posted January 27, 2009 It means you have your payment methods set up so they are available in certain zones. The delivery address of the order is not in one of these zones. Either set up a payment method that is not restricted to any one zone or only allow addresses in you zone to be used by your customers. Quote Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>. Link to comment Share on other sites More sharing options...
sk8r Posted January 27, 2009 Author Share Posted January 27, 2009 For payment zone we have "none" chosen. Quote Link to comment Share on other sites More sharing options...
♥geoffreywalton Posted January 27, 2009 Share Posted January 27, 2009 (edited) That blows that theory out of the water. How do you stop international and Canadian orders? Edited January 27, 2009 by geoffreywalton Quote Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>. Link to comment Share on other sites More sharing options...
sk8r Posted January 27, 2009 Author Share Posted January 27, 2009 We do not ship to Canada or internationally. Quote Link to comment Share on other sites More sharing options...
♥geoffreywalton Posted January 27, 2009 Share Posted January 27, 2009 I know, it says so on your site but do you stop non US addresses being set up? That is probably not important. Have you tried to check out 20 times and found the payment details not appearing or are you assuming this is happening. If this actually happens it is one more piece in the jigsaw. Otherwise it could be that in certain cicumstances the cc details are not being processed correctly. If you are using the stock paypal module it is a known problem that if the customer does not return to your site after ordering the order is not recorded in the db. Quote Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>. Link to comment Share on other sites More sharing options...
Guest Posted January 27, 2009 Share Posted January 27, 2009 You have not said which payment module and which version of osC you are using (MS2.2 / RC2 etc) Quote Link to comment Share on other sites More sharing options...
sk8r Posted January 27, 2009 Author Share Posted January 27, 2009 I know, it says so on your site but do you stop non US addresses being set up? That is probably not important. Have you tried to check out 20 times and found the payment details not appearing or are you assuming this is happening. If this actually happens it is one more piece in the jigsaw. Otherwise it could be that in certain cicumstances the cc details are not being processed correctly. If you are using the stock paypal module it is a known problem that if the customer does not return to your site after ordering the order is not recorded in the db. I have not tried 20 times, but many customers have said the exact same thing; the site did not even ask for their credit card info. BTW, I live in Norfolk, VA. Cheers! Quote Link to comment Share on other sites More sharing options...
sk8r Posted January 27, 2009 Author Share Posted January 27, 2009 You have not said which payment module and which version of osC you are using (MS2.2 / RC2 etc) osCommerce 2.2-MS2 Quote Link to comment Share on other sites More sharing options...
Guest Posted January 27, 2009 Share Posted January 27, 2009 You have not said which payment module and which version of osC you are using Quote Link to comment Share on other sites More sharing options...
sk8r Posted January 27, 2009 Author Share Posted January 27, 2009 How do I find out which payment mod I am using? Quote Link to comment Share on other sites More sharing options...
Guest Posted January 27, 2009 Share Posted January 27, 2009 Look in admin -> Modules -> payment - then find which one is active It should be the one specific to your payment gateway (e.g PayPal, Authorize.net, Worldpay, secpay, your bank, etc etc) Quote Link to comment Share on other sites More sharing options...
sk8r Posted January 27, 2009 Author Share Posted January 27, 2009 Actually "Credit Card" and "Cash on Delivery" is active. Why "Cash on Delivery" is active I do not know! Quote Link to comment Share on other sites More sharing options...
Guest Posted January 27, 2009 Share Posted January 27, 2009 Actually "Cash on Delivery" is active.Why "Cash on Delivery" is active I do not know! You might have found the problem................... Quote Link to comment Share on other sites More sharing options...
sk8r Posted January 27, 2009 Author Share Posted January 27, 2009 I should delete this method then? Quote Link to comment Share on other sites More sharing options...
Guest Posted January 27, 2009 Share Posted January 27, 2009 You only need to delete it if you do not wish to offer that method - we cannot tell you how to run your business. If by "Credit Card" you mean the standard module that comes with osCommerce then that module is only for testing and not for production use - it is completely insecure and open to hacking leaving your customers open to fraud and you liable to thousands in fines. How did you expect the money to get from the customers typing in their card details into your bank without a company to process the transactions? Quote Link to comment Share on other sites More sharing options...
sk8r Posted January 28, 2009 Author Share Posted January 28, 2009 You only need to delete it if you do not wish to offer that method - we cannot tell you how to run your business. If by "Credit Card" you mean the standard module that comes with osCommerce then that module is only for testing and not for production use - it is completely insecure and open to hacking leaving your customers open to fraud and you liable to thousands in fines. How did you expect the money to get from the customers typing in their card details into your bank without a company to process the transactions? All of the credit card info is encrypted and when we download the orders, we have an encryption key. We only process the CC's when the parts are ready to ship. We only use the website to obtain the order and cc info. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 28, 2009 Share Posted January 28, 2009 Encryption does not make it secure unless you are fully PCI DSS compliant (and I don't just mean that you've passed a PCI scan) Are you processing the cc details through a manual terminal - this is not permitted Are you storing the cvv/cv2 value? - Again this is specifically banned Quote Link to comment Share on other sites More sharing options...
sk8r Posted January 28, 2009 Author Share Posted January 28, 2009 Encryption does not make it secure unless you are fully PCI DSS compliant (and I don't just mean that you've passed a PCI scan) Are you processing the cc details through a manual terminal - this is not permitted Are you storing the cvv/cv2 value? - Again this is specifically banned No, no, and no. We process over 150 orders per day. We import all of the encrypted cc info into our SCA conversion program, then download it into our M.O.M. software. All CC info is deleted in the admin portion of our site several times daily. By the way, this does not solve the shopping cart issue with no credit card info being asked for on some orders. Quote Link to comment Share on other sites More sharing options...
♥geoffreywalton Posted January 28, 2009 Share Posted January 28, 2009 Sounds like you need to disable the cash on delivery and the cc processing modules you have installed. Then install a CC processing module that does not store or transmit the CC details even if they are deleted several times a day. You are on course for major problems with the CC companies. The process you describe above seems to me to be in direct contravention of the PCI guidelines. Quote Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>. Link to comment Share on other sites More sharing options...
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