libobasay Posted January 9, 2009 Share Posted January 9, 2009 A connection timeout may occur when, after receiving and handling a transaction request, we return a response back to your software but do not receive confirmation within ten seconds to indicate that the software received the response. In such a situation, the response would be updated to state: An error occurred while trying to report this transaction to the merchant. An email has been sent to the merchant informing them of the error. The following is a result of the attempt to charge your credit card. This response would be followed by the transaction response text we had originally submitted to your software. Connection timeouts largely occur because of issues that delay your site's processing of our response. Since the connection depends on several components--including but not limited to your software, the server running the software, and your Internet connectivity--connection timeout issues can be tricky to resolve. The below items are among known possible causes of connection timeouts. Do note that this list is not comprehensive, and is provided without warranty as a means to help diagnose and resolve such issues. You would want to review this list with your web developer or web hosting company to locate any possible issues that might cause connection timeouts. Link to comment Share on other sites More sharing options...
mskanyon Posted January 5, 2010 Share Posted January 5, 2010 A connection timeout may occur when, after receiving and handling a transaction request, we return a response back to your software but do not receive confirmation within ten seconds to indicate that the software received the response. In such a situation, the response would be updated to state: An error occurred while trying to report this transaction to the merchant. An email has been sent to the merchant informing them of the error. The following is a result of the attempt to charge your credit card. This response would be followed by the transaction response text we had originally submitted to your software. Connection timeouts largely occur because of issues that delay your site's processing of our response. Since the connection depends on several components--including but not limited to your software, the server running the software, and your Internet connectivity--connection timeout issues can be tricky to resolve. The below items are among known possible causes of connection timeouts. Do note that this list is not comprehensive, and is provided without warranty as a means to help diagnose and resolve such issues. You would want to review this list with your web developer or web hosting company to locate any possible issues that might cause connection timeouts. So is there a way for a web developer like myself to solve this issue. Please advise. thanks. Link to comment Share on other sites More sharing options...
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