denisejeffers Posted January 3, 2009 Share Posted January 3, 2009 I've moved my site to a new hosting company, manipulated the config.php files and everything appears to be working/linked correctly EXCEPT for the following two (that i've discovered thus far). 1. If I place an order I receive the email confirmation, however, when I go into admin - customer orders - NOTHING APPEARS 2. If I am logged onto the catalog and go into admin/customers logged in - it always shows 0 - so I don't think that is correct either. So customers think they are placing orders but in reality, I can't find them in my admin section Any ideas on how/why this is happening or guidance would be appreciated. I'm willing to commensate if someone feels they know how to fix it. :blush: Link to comment Share on other sites More sharing options...
GemRock Posted January 3, 2009 Share Posted January 3, 2009 you did not say which payment module you used that caused this, as it could well be due to the payment module. Ken commercial support - unProtected channel, not to be confused with the forum with same name - open to everyone who need some professional help: either PM/email me, or go to my website (URL can be found in my profile). over 20 years of computer programming experience. Link to comment Share on other sites More sharing options...
Guest Posted January 4, 2009 Share Posted January 4, 2009 you did not say which payment module you used that caused this, as it could well be due to the payment module. Ken I have this same issue... I use the Credit Card with CVV2 module and when I go to check the order, I get a blank browser screen. I have also tried the "Check or Money Oder" payment method, and I also get a blank screen. Link to comment Share on other sites More sharing options...
Guest Posted January 4, 2009 Share Posted January 4, 2009 I have this same issue... I use the Credit Card with CVV2 module and when I go to check the order, I get a blank browser screen. I have also tried the "Check or Money Oder" payment method, and I also get a blank screen. Okay...I figured out what I did. When I edited an orders.php file while installing the CVV2 module, I ended up putting the wrong orders.php back in /catalog/admin/includes/languages/english/orders.php I found and fixed that, but now I'm getting a loop and checkout where when I'm logged in (as a shopper) when I select "checkout" with items in my shopping cart, even if I'm already logged in. Then, when I log in (as a shopper) I get the message "your shopping cart is empty". It almost sounds like a write permission on a .php file....Any suggestions would be appreciated! Joe Link to comment Share on other sites More sharing options...
Guest Posted January 4, 2009 Share Posted January 4, 2009 Okay...I figured out what I did. When I edited an orders.php file while installing the CVV2 module, I ended up putting the wrong orders.php back in /catalog/admin/includes/languages/english/orders.php I found and fixed that, but now I'm getting a loop and checkout where when I'm logged in (as a shopper) when I select "checkout" with items in my shopping cart, even if I'm already logged in. Then, when I log in (as a shopper) I get the message "your shopping cart is empty". It almost sounds like a write permission on a .php file....Any suggestions would be appreciated! Joe Another Self-inflicted file copying issue. :blush: All fixed...now...on to sales tax! Link to comment Share on other sites More sharing options...
mycreativewishes Posted January 7, 2009 Share Posted January 7, 2009 Okay...I figured out what I did. When I edited an orders.php file while installing the CVV2 module, I ended up putting the wrong orders.php back in /catalog/admin/includes/languages/english/orders.php I found and fixed that, but now I'm getting a loop and checkout where when I'm logged in (as a shopper) when I select "checkout" with items in my shopping cart, even if I'm already logged in. Then, when I log in (as a shopper) I get the message "your shopping cart is empty". It almost sounds like a write permission on a .php file....Any suggestions would be appreciated! Joe I got the same issue could someone please respond and help us fix this problem? Link to comment Share on other sites More sharing options...
Guest Posted January 7, 2009 Share Posted January 7, 2009 I got the same issue could someone please respond and help us fix this problem? Okay..it's really pretty simple and it would be funny, but I lost a week because of this.... Here was what the OS Commerce install process put into the configure.php file in /admin/includes/configure.php: The code below is near the top of the file. It's not a big file. <?php define('HTTP_SERVER', 'http://pilotjunk.com'); define('HTTP_CATALOG_SERVER', 'http://pilotjunk.com'); define('HTTPS_CATALOG_SERVER', 'https://pilotjunk.com'); So here was my solution: <?php define('HTTP_SERVER', 'http://pilotjunk.com'); define('HTTP_CATALOG_SERVER', 'http://pilotjunk.com'); define('HTTPS_CATALOG_SERVER', 'https://pilotjun.ipower.com'); Note the difference in the domain in the third line of code. I had to put in the domain name for the SSL server, which the install process didn't do. My hosting provider provided me the information for the SSL server name. Now that the two Catalog Servers are set right, the contents of the shopping cart carry back and forth from the http server to the https server just fine, and no more empty carts! So, if you're having the same problem, putting the correct name of the SSL server in the third line might be the solution. I hope this helps you. Link to comment Share on other sites More sharing options...
mycreativewishes Posted January 7, 2009 Share Posted January 7, 2009 Okay..it's really pretty simple and it would be funny, but I lost a week because of this.... Here was what the OS Commerce install process put into the configure.php file in /admin/includes/configure.php: The code below is near the top of the file. It's not a big file. <?php define('HTTP_SERVER', 'http://pilotjunk.com'); define('HTTP_CATALOG_SERVER', 'http://pilotjunk.com'); define('HTTPS_CATALOG_SERVER', 'https://pilotjunk.com'); So here was my solution: <?php define('HTTP_SERVER', 'http://pilotjunk.com'); define('HTTP_CATALOG_SERVER', 'http://pilotjunk.com'); define('HTTPS_CATALOG_SERVER', 'https://pilotjun.ipower.com'); Note the difference in the domain in the third line of code. I had to put in the domain name for the SSL server, which the install process didn't do. My hosting provider provided me the information for the SSL server name. Now that the two Catalog Servers are set right, the contents of the shopping cart carry back and forth from the http server to the https server just fine, and no more empty carts! So, if you're having the same problem, putting the correct name of the SSL server in the third line might be the solution. I hope this helps you. This is the code I have for the config file. I have talked to tech support and they said it is set up properly. I don't know what else to do. <?php define('HTTP_SERVER', 'http://owgshop.com'); define('HTTPS_SERVER', 'https://owgshopc.accountsupport.com'); Link to comment Share on other sites More sharing options...
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