ajpeters Posted December 15, 2008 Share Posted December 15, 2008 I just added PayPal to my site. The Money is coming through, but some of the orders are not showing up. So far of 8 PayPal orders I have had all being processed by PayPal, but 6 orders not being completely processed. I have had to hand check each one and prcess seperately. I am using STS and FEC(Just to complicate matters) John Quote Link to comment Share on other sites More sharing options...
ajpeters Posted December 15, 2008 Author Share Posted December 15, 2008 I believe the problem occurs if the user does not return to our home page. Any body know what my next step to correct is? John Quote Link to comment Share on other sites More sharing options...
umtwebby Posted December 16, 2008 Share Posted December 16, 2008 I believe the problem occurs if the user does not return to our home page. Any body know what my next step to correct is? John Assuming that you have IPN set up correctly, there is a problem that Paypal refuse to do anything about. If the customer is a paypal member then the IPN return is automatic. If not, then they MUST click the return button themselves to complete. If they don't you get the payment but not the order. There are some contributions which can be used but I prefer to include the necessity to press return by including a link in my checkout to an image showing the returnbutton in paypal Quote Link to comment Share on other sites More sharing options...
ajpeters Posted December 16, 2008 Author Share Posted December 16, 2008 Assuming that you have IPN set up correctly, there is a problem that Paypal refuse to do anything about. If the customer is a paypal member then the IPN return is automatic. If not, then they MUST click the return button themselves to complete. If they don't you get the payment but not the order. There are some contributions which can be used but I prefer to include the necessity to press return by including a link in my checkout to an image showing the returnbutton in paypal Do you but code on the checkout page or in PayPal, Please expand Quote Link to comment Share on other sites More sharing options...
umtwebby Posted December 19, 2008 Share Posted December 19, 2008 (edited) Do you but code on the checkout page or in PayPal, Please expand Go to your paypal account>profile>instant payment notification preferences. Switch it on and ensure that the return page is set to: yoursite/shopfolder/checkout_success.php You should also do the same in website payment preferences. If your IPN return is correctly set then the only option is to include an entry on your checkout page. On my cart I have screen grabbed the paypal page which contains the button to return to my site and added a link on the payments page showing the button that needs to be clicked to ensure the return Edited December 19, 2008 by umtwebby Quote Link to comment Share on other sites More sharing options...
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