HELP! Customers being kicked off during checkoutl.

[nichewebstores]

I've received a number of phone calls today from customers stating that they were getting kicked off after during the checkout process. They state that they would go through the entire checkout and when they click on the final confirmation button, they get sent right back to the home page of the site without the order getting processed. Does anybody know what the problem is?

I have gone through the checkout myself but could not replicate the problem.

 

I'm afraid that I am losing a lot of sales due to this problem.

 

Thank you for any help you can provide!

[web-project]

the problem will be in checkout confirmation file, I have seen before sort of problem, the difference is the code should submit the client information to different file, instead of it send to home page. I recommend to compare with original checkout confirmation file and correct few lines of code.

[♥zelf]

when they click on the final confirmation button, they get sent right back to the home page of the site without the order getting processed.

It sounds like they are losing their session, which would redirect them to the home page. Without you being able to recreate the problem you are in a bind. Have you checked your log files for any php errors?

 

You may want to ask a customer if after they were redirected to the home page did they still have their cart or was it gone. If so, their session is being lost most likely do to e.g. a credit card processing error or whatever your payment processing is and the redirect code is killing the session.

 

Without being able to recreate the problem it is hard to diagnose or troubleshoot.