wayneoscommerce Posted November 14, 2008 Share Posted November 14, 2008 Hi. A customer placed an order yesterday and received the auto-confirmation email. We received confirmation of her PayPal payment (Paypal standard payments) but there is no order from her listed on our osCommerce admin - orders. She set up an account which I can see, and she completed the order but for some strange reason the order is missing. We had to call her to get the details of her order. We have since received orders and they seem fine as we see those orders in the admin section. Does any one have any suggestions why this happened and how to prevent it from happening in the future? Link to comment Share on other sites More sharing options...
Guest Posted November 15, 2008 Share Posted November 15, 2008 Hi. A customer placed an order yesterday and received the auto-confirmation email. We received confirmation of her PayPal payment (Paypal standard payments) but there is no order from her listed on our osCommerce admin - orders. She set up an account which I can see, and she completed the order but for some strange reason the order is missing. We had to call her to get the details of her order. We have since received orders and they seem fine as we see those orders in the admin section. Does any one have any suggestions why this happened and how to prevent it from happening in the future? I've seen this with a store where the order had been processed but allocated an order number of zero (i.e. checkout_process or the paypal IPN module had skipped the next order number in the sequence) I did not ever discover why this had happened but I was able to view the order details via phpMyadmin - if you can access your database that way have a look in the orders table to see if you have order #0 Graeme Link to comment Share on other sites More sharing options...
wayneoscommerce Posted November 15, 2008 Author Share Posted November 15, 2008 I've seen this with a store where the order had been processed but allocated an order number of zero (i.e. checkout_process or the paypal IPN module had skipped the next order number in the sequence) I did not ever discover why this had happened but I was able to view the order details via phpMyadmin - if you can access your database that way have a look in the orders table to see if you have order #0 Thanks, I will take a look at this. Does anyone have a suggestion why this may have happened? Link to comment Share on other sites More sharing options...
spooks Posted November 15, 2008 Share Posted November 15, 2008 There can be a mnumber of reasons including non-return. They & the solutions have been discussed many times here, if you care to search the answers are there for you. Sam Remember, What you think I ment may not be what I thought I ment when I said it. Contributions: Auto Backup your Database, Easy way Multi Images with Fancy Pop-ups, Easy way Products in columns with multi buy etc etc Disable any Category or Product, Easy way Secure & Improve your account pages et al. Link to comment Share on other sites More sharing options...
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