How do I know customer is getting email ?

[nursallie]

I just realized that when I "append comments and "notify customer", I'm not sure the customers are even receiving this email.

I never set up any email settings, does oscommerce have it's own email program? Or was I supposed to set up email somehow through yahoo.etc?

 

I'm starting to think that the customers are receiving the part of order status "shipped", but not the comments I put in....

 

Thanks for your help

[lindsayanng]

well, yes and no.. You can send emails from oscommerce, but oyu have to link it to your host's email account.. if you go to MYSTORE and CONFIGURATION you will see the email settings.

 

You should ALWAYS do test purchases fromy our store with a real email account before you go live.

 

They will only recieve emails ifyou set up your email.. and if they are receiving ANY emails, they will get the comments you put in.. my guess is that they are not getting any emails since you didnt set it up

[nursallie]

Hi Lindsay,

 

How do I set up the email.

The options are sendmail and smtp. Not sure what to use?

[Hotclutch]

Hi Lindsay,

 

How do I set up the email.

The options are sendmail and smtp. Not sure what to use?

 

I understand it's sendmail if your server is LINUX based and SMTP if Windows based.