grandmasterjack Posted November 7, 2008 Share Posted November 7, 2008 Last night my SSL cert seal changed and disapeared this morning here is a copy of of the ticket I sent my host who supplied the SSL and the reply I got from them. You will also see another ticket I have sent back with no answere yet. What I want to know is if there is something that could have happened on my site to cause this. I thought maybe it could be something to do with javascript, can any one advise. And could you test my site to see if you are seeing the SSL seal in the space below "advanced search" on my site. My site Thanks jack Hi this is a copy of a ticket I sent; ID: 352157 Domain: babiesandladies.co.uk Issue Date: 2008-11-07 05:40am Owner: babiesan Category: Other Technical Issues->SSL related issues->SSL related problems Subject: SSL related problems Description: Hi, if you have received this already it is not showing that it has been sent. My SSL certifiacate seal is not showing, it was showing untill last night. It then changed and said something like "Globalsign internet". Today there is just a space where it should show and if I put the cursor over it and click I get http://www.alphassl.com/. It does not show my certificate information. This is the srcipt I have installed; <span id="___sitess__alt_img_wrapper_middle_image"> <a href="http://www.alphassl.com/" target="_blank" title="SSL Certificate" > <img alt="SSL Certificate" border=0 id="___sitess__alt_img" src="//seal.alphassl.com/SiteSeal/images/alpha_seal_noscript_en.gif" ></a></span> <script type="text/javascript" src="//seal.alphassl.com/SiteSeal/alphassl_siteSeal_m.js" defer></script> and it has been working fine up til now. Please will you look into this, Thanks Jack This is the answere I reveived: 2008-11-07 05:52am by Hristo.P - Hello Jack, Thank you for contacting SiteGround Help Desk! If you wish us to place the SSl seal for you, please post a this link. Alternatively, you can follow the instructions provided by Alpha SSL on how to add it by yourself. If you have further questions, you are more than welcome to contact us by opening a ticket. Sincerely yours, Hristo Support Team SiteGround.com I sent back; I don't think you have understood my problem. I don't need the script placed on my site I have already done that. I did so when I first had the SSL certificate installed by Siteground. The certificate seal has been showing and working fine untill last night. If you look at my site you will see a space below search. This is where the certificate was showing. If you put the cursor over this a hand appears. If you click it is a link to http://alphassl.com and nothing else. Before this happened if I click on the certificate seal it would show all the details of my certificate. I have taken the script from Alphassl again and placed it in different places on my site and nothing shows but if you put the cursor over it you can link to there site. As it was you who suppied the certificate and not myself you may be able to contact Alphassl and find out what is wrong with there seal. I was not happy that the ticket was closed straight away and I was not able to comment back. Jack If at first you don't succeed.............................Cheat!! Link to comment Share on other sites More sharing options...
Guest Posted November 7, 2008 Share Posted November 7, 2008 I had a similar problem and it turned out that my host had not installed my seal incorrectly. After 4 days of their being unable to do it correctly, I moved my account. Try contacting AlphaSSL tech support & see what they say about your problem. When I did that with Geotrust, they gave me a free reissue of my cert to be installed with my new host. Don't you hate when you contact support with a problem & they get back to you with a form letter showing they never even read your message? That makes me so mad! Link to comment Share on other sites More sharing options...
grandmasterjack Posted November 7, 2008 Author Share Posted November 7, 2008 I had a similar problem and it turned out that my host had not installed my seal incorrectly. After 4 days of their being unable to do it correctly, I moved my account. Try contacting AlphaSSL tech support & see what they say about your problem. When I did that with Geotrust, they gave me a free reissue of my cert to be installed with my new host. Don't you hate when you contact support with a problem & they get back to you with a form letter showing they never even read your message? That makes me so mad! Yeah me too, but I must say they are usually pretty good. I have sent a message to AlphaSSL tech support but they haven't replied yet and sitegroud are Processing my ticket. Let you know what happens. If at first you don't succeed.............................Cheat!! Link to comment Share on other sites More sharing options...
grandmasterjack Posted November 7, 2008 Author Share Posted November 7, 2008 Okay this is the message I have received from siteground; Hello Jack, Thank you for contacting our HelpDesk. I have carefully checked your case. The problem is indeed with Alpha SSL. None of their seals are working at the moment. We have contacted them and are awaiting their reply. Within 48 hours the problem should be resolved. If the problem is not resolved by the beginning of next week, please contact us again so that we can investigate your problem further. Best Regards, Dimo Senior Support Team SiteGround.com If at first you don't succeed.............................Cheat!! Link to comment Share on other sites More sharing options...
grandmasterjack Posted November 7, 2008 Author Share Posted November 7, 2008 Okay this is the message I have received from siteground;Hello Jack, Thank you for contacting our HelpDesk. I have carefully checked your case. The problem is indeed with Alpha SSL. None of their seals are working at the moment. We have contacted them and are awaiting their reply. Within 48 hours the problem should be resolved. If the problem is not resolved by the beginning of next week, please contact us again so that we can investigate your problem further. Best Regards, Dimo Senior Support Team SiteGround.com Is anyone using Alpha SSL and have you got a problem? If at first you don't succeed.............................Cheat!! Link to comment Share on other sites More sharing options...
knifeman Posted November 7, 2008 Share Posted November 7, 2008 Jack, I see that when the seal is unavailable, it just shows a blank space. Is this done with your script or by the ssl company? I added a seal from a scanning company and I noticed they were down a few minutes yesterday. So instead of a nice security seal or even a blank space, I had the empty box and ugly red X in its place. That really makes my site look secure. I would like my seal to be blank when unavailable. Tim Link to comment Share on other sites More sharing options...
Guest Posted November 7, 2008 Share Posted November 7, 2008 Okay this is the message I have received from siteground;Hello Jack, Thank you for contacting our HelpDesk. I have carefully checked your case. The problem is indeed with Alpha SSL. None of their seals are working at the moment. We have contacted them and are awaiting their reply. Within 48 hours the problem should be resolved. If the problem is not resolved by the beginning of next week, please contact us again so that we can investigate your problem further. Best Regards, Dimo Senior Support Team SiteGround.com Wow, that's not good. I would be concerned about how often that happens. In addition, that's waaay too long to wait for this issue to be resolved. Link to comment Share on other sites More sharing options...
grandmasterjack Posted November 7, 2008 Author Share Posted November 7, 2008 Wow, that's not good. I would be concerned about how often that happens. In addition, that's waaay too long to wait for this issue to be resolved. Okay guys couldn't get back to this before now I had to go to work yuk!. It was back on within an hour but now I'm getting this at the bottom of the page; "Done, but with errors on page." I can only assume it is the SSL seal that is causing the error, could I be wrong? If at first you don't succeed.............................Cheat!! Link to comment Share on other sites More sharing options...
grandmasterjack Posted November 7, 2008 Author Share Posted November 7, 2008 Okay guys couldn't get back to this before now I had to go to work yuk!. It was back on within an hour but now I'm getting this at the bottom of the page;"Done, but with errors on page." I can only assume it is the SSL seal that is causing the error, could I be wrong? I have just removed the SSL seal from my page then refreshed it. Still got the message errors on page, any sugestions? If at first you don't succeed.............................Cheat!! Link to comment Share on other sites More sharing options...
grandmasterjack Posted November 7, 2008 Author Share Posted November 7, 2008 Jack, I see that when the seal is unavailable, it just shows a blank space. Is this done with your script or by the ssl company? I added a seal from a scanning company and I noticed they were down a few minutes yesterday. So instead of a nice security seal or even a blank space, I had the empty box and ugly red X in its place. That really makes my site look secure. I would like my seal to be blank when unavailable. Tim Hi Tim, I believe it was the SSL company, I don't fancy the box with the red X in it. At least I still had the padlock showing. This is the script for the SSL seal; <span id="___sitess__alt_img_wrapper_middle_image"> <a href="http://www.alphassl.com/" target="_blank" title="SSL Certificate" > <img alt="SSL Certificate" border=0 id="___sitess__alt_img" src="//seal.alphassl.com/SiteSeal/images/alpha_seal_noscript_en.gif" ></a></span> <script type="text/javascript" src="//seal.alphassl.com/SiteSeal/alphassl_siteSeal_m.js" defer></script> I don't know if there is anything in there that would make the seal blank if not working properly. Jack If at first you don't succeed.............................Cheat!! Link to comment Share on other sites More sharing options...
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