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The e-commerce.

Order not receive, Paypal payment was...help?


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I received my first order, paid for through Paypal... though under Customers > Orders, nothing appears. I received the payment and Paypal notice fine.


I also have tested payments by check, and that worked sucessfully, showing under Orders.


Any suggestions on what is wrong / how to fix? Is their a way to see what my customer ordered without contacting them?


Thanks for any help.

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I had a similar problem before installing paypal ipn,

I think this is caused by the shopper making payment at paypal but then not returning to your shop.


I think there are a number of contributions that deal with this problem

some by storing your cart contents before making the payment,

others by allowing you to see abandoned baskets.


I have used the contribution by Author : Antonio Ibarrola



Another contributions that may be of interest:


for more do a google search for oscommerce abandoned baskets

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Just had the problem myself again on a worldpay payment;

payment in worldpay but no order details in the shop:


I used the basket contribution by Antonio Ibarrola mentioned above


to find the lost order details and 'check them out' as a cheque payment

then changed the status to payment received - that created three emails to the customer (not good and confusing)


I am now off to look at

Customer Basket (Review, delete, update, checkout) http://addons.oscommerce.com/info/6026

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Use Paypal module that uses IPN.


Paypal IPN or website ... Paypal standard (that comes with RC2).



Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site.


Check My About US For who am I and what My company does.

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Mayb read the descriptions on both of them in addons.oscommerce.com


I THINKthat one of them automatically sends the customer BACK to the website after they had paid

A great place for newbies to start

Road Map to oscommerce File Structure

DO NOT PM ME FOR HELP. My time is valuable, unless i ask you to PM me, please dont. You will get better help if you post publicly. I am not as good at this as you think anyways!


HOWEVER, you can visit my blog (go to my profile to see it) and post a question there, i will find time to get back and answer you


Proud Memeber of the CODE BREAKERS CLUB!!

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